Outbound Customer Service Representative
Nexgen Air Conditioning Heating and Plumbing, Anaheim, California, United States, 92808
Nexgen Plumbing, Heating, AC and Electrical, is currently seeking a full-time outbound Customer Service Representatives to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.
What’s In It For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family
401K Retirement Plan
Life Insurance, Short-Term and Long-Term Disability
Special Program Options FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Do I Have What It Takes?
High School Diploma or GED preferred
1-year customer service experience
Sales experience or upselling membership experience preferred
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #NexGenLI
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What’s In It For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family
401K Retirement Plan
Life Insurance, Short-Term and Long-Term Disability
Special Program Options FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Do I Have What It Takes?
High School Diploma or GED preferred
1-year customer service experience
Sales experience or upselling membership experience preferred
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #NexGenLI
#J-18808-Ljbffr