A fast-growing global SaaS company is seeking a Customer Support Agent in New York. This role is critical for interfacing with customers to help them understand the platform and support them effectively. Responsibilities include managing support tickets, collaborating with the product team to report on bugs, and creating content for the Help Center. Candidates should have 2–3+ years in a customer-facing role, strong analytical skills, and knowledge of SQL and Python. The position offers competitive hourly pay along with various benefits.
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