Director, Enterprise Service Management & Automation

A leading global fintech firm in Grand Rapids, Michigan is seeking a Director of Enterprise Service Management (ESM) to drive strategic improvements in IT service management. This role includes developing service management strategies, enhancing customer experience, and leading a high-performing team. Ideal candidates will have significant experience in IT operations and strong communication skills. The company offers competitive benefits and promotes a community-oriented work environment. #J-18808-Ljbffr