Overview
ShedPro
is a product company that
delivers effective, affordable sales and digital marketing solutions
to our clients. We measure success not only by profit, but by the positive difference we make in people’s lives. Through our Improve Lives initiatives, we seek to care well for our team members and contribute meaningfully to the communities where we live and work. Over the
next 10 years , we are committed to growing our business, supporting hundreds of jobs across developing markets, and investing our time, skills, and resources to improve lives locally and globally.
We believe strong client relationships are built on trust, clear communication, and consistent delivery. We are driven by Customer Success knowing that when our customers win, we win. We are seeking a driven, detail-oriented
Account Manager
to serve as the primary point of contact for assigned customers and to ensure a high-quality experience from onboarding through ongoing delivery. The
Account Manager
is responsible for managing customer relationships, coordinating internally with production and operations teams, and identifying opportunities to grow and strengthen accounts over time. This role requires strong communication skills, excellent organization, and the ability to manage multiple priorities while maintaining a high standard of service. The
Account Manager
plays a critical role in customer retention, satisfaction, and long-term revenue growth.
What Will You Do Client Relationship Management
Serve as the primary point of contact for assigned customer accounts
Build trusted, long-term relationships with key customer stakeholders
Act as a customer advocate internally while balancing business objectives
Maintain accurate and up-to-date customer records, contracts, and change requests
Project and Delivery Coordination
Coordinate between customers and internal production teams to ensure timely and successful delivery of products and services
Track project timelines, deliverables, and dependencies
Proactively communicate project status, risks, and changes to customers and internal stakeholders
Identify issues early and work to resolve or escalate them appropriately
Account Growth and Retention
Develop a deep understanding of ShedPro’s products and services
Identify opportunities for upsell, cross-sell, and expanded engagement
Collaborate with Sales and Marketing to support account growth strategies
Support contract renewals and long-term account planning
Reporting and Communication
Prepare clear status updates and performance reports for customers and internal teams
Ensure expectations are aligned across stakeholders
Contribute insights and feedback to improve processes and customer experience
Requirements
Bachelor’s degree preferred, or equivalent professional experience
2 to 3 years of experience in Account Management, Customer Success, Client Services, or a related role (3 to 5 years preferred)
Strong written and verbal communication skills
High attention to detail and strong organizational skills
Comfort working with spreadsheets, CRMs, and task management tools
Ability to manage multiple timelines and priorities simultaneously
Customer-first mindset with a strong sense of ownership and accountability
Ability to work independently in a remote environment
Ability to work cross culturally with production office based in Vietnam
Benefits
Bonus & Gifts: Work anniversary bonus, Referral bonus, Commission for bringing new project, Birthday gifts for employees and their children.
Performance & Salary Review: Annual assessments to ensure fair and equal pay based on performance results.
17 days off per year: 10 days of annual leave, 5 sick days, 2 Christmas days, and other public holidays as per regulations.
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is a product company that
delivers effective, affordable sales and digital marketing solutions
to our clients. We measure success not only by profit, but by the positive difference we make in people’s lives. Through our Improve Lives initiatives, we seek to care well for our team members and contribute meaningfully to the communities where we live and work. Over the
next 10 years , we are committed to growing our business, supporting hundreds of jobs across developing markets, and investing our time, skills, and resources to improve lives locally and globally.
We believe strong client relationships are built on trust, clear communication, and consistent delivery. We are driven by Customer Success knowing that when our customers win, we win. We are seeking a driven, detail-oriented
Account Manager
to serve as the primary point of contact for assigned customers and to ensure a high-quality experience from onboarding through ongoing delivery. The
Account Manager
is responsible for managing customer relationships, coordinating internally with production and operations teams, and identifying opportunities to grow and strengthen accounts over time. This role requires strong communication skills, excellent organization, and the ability to manage multiple priorities while maintaining a high standard of service. The
Account Manager
plays a critical role in customer retention, satisfaction, and long-term revenue growth.
What Will You Do Client Relationship Management
Serve as the primary point of contact for assigned customer accounts
Build trusted, long-term relationships with key customer stakeholders
Act as a customer advocate internally while balancing business objectives
Maintain accurate and up-to-date customer records, contracts, and change requests
Project and Delivery Coordination
Coordinate between customers and internal production teams to ensure timely and successful delivery of products and services
Track project timelines, deliverables, and dependencies
Proactively communicate project status, risks, and changes to customers and internal stakeholders
Identify issues early and work to resolve or escalate them appropriately
Account Growth and Retention
Develop a deep understanding of ShedPro’s products and services
Identify opportunities for upsell, cross-sell, and expanded engagement
Collaborate with Sales and Marketing to support account growth strategies
Support contract renewals and long-term account planning
Reporting and Communication
Prepare clear status updates and performance reports for customers and internal teams
Ensure expectations are aligned across stakeholders
Contribute insights and feedback to improve processes and customer experience
Requirements
Bachelor’s degree preferred, or equivalent professional experience
2 to 3 years of experience in Account Management, Customer Success, Client Services, or a related role (3 to 5 years preferred)
Strong written and verbal communication skills
High attention to detail and strong organizational skills
Comfort working with spreadsheets, CRMs, and task management tools
Ability to manage multiple timelines and priorities simultaneously
Customer-first mindset with a strong sense of ownership and accountability
Ability to work independently in a remote environment
Ability to work cross culturally with production office based in Vietnam
Benefits
Bonus & Gifts: Work anniversary bonus, Referral bonus, Commission for bringing new project, Birthday gifts for employees and their children.
Performance & Salary Review: Annual assessments to ensure fair and equal pay based on performance results.
17 days off per year: 10 days of annual leave, 5 sick days, 2 Christmas days, and other public holidays as per regulations.
#J-18808-Ljbffr