Commercial Account Executive (FireHydrant - A Freshworks Company)
Freshworks, Boston, Massachusetts, us, 02298
Job Description
Freshworks helps organizations create exceptional customer and employee experiences. FireHydrant, a Freshworks company, provides a leading incident management and site reliability platform trusted by fast‑growing technical organizations. Join the FireHydrant sales team as a Commercial/Mid‑Market Account Executive and drive reliability for customers across DevOps, SRE, Engineering, and IT. What You’ll Do
Own the sales cycle for mid‑market and commercial accounts, partnering with fast‑growing companies to improve incident response, operational resilience, and reliability. Manage end‑to‑end sales processes from initial prospecting through close, building strong relationships with champions and economic buyers. Lead thoughtful discovery conversations to understand customer reliability challenges, technical environments, and business priorities. Act as a trusted advisor to DevOps, SRE, Engineering, and IT leaders and navigate multi‑stakeholder, technical buying processes with clarity and confidence. Build and maintain a healthy pipeline through proactive outbound prospecting, inbound follow‑up, and strategic account planning. Qualify opportunities effectively and prioritize high‑impact deals. Partner closely with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience and share feedback from the field to shape FireHydrant’s go‑to‑market strategy and product evolution. Clearly articulate the value of FireHydrant’s incident management and reliability platform and help customers understand how better incident response leads to strong customer trust and business outcomes. This is a hybrid role with onsite expectations of 3x/week (Tuesday – Thursday) from our Downtown Boston office. Qualifications
2‑4+ years of experience in SaaS sales with a strong track record of meeting or exceeding revenue targets. Experience selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security teams. Comfort navigating complex, consultative sales cycles with multiple stakeholders. Strong communication skills – listen deeply, ask smart questions, and translate complexity into value. A self‑motivated, curious, and accountable mindset with a desire to grow alongside a scaling product. Experience selling developer tools, infrastructure, or reliability platforms is a plus. Familiarity with incident management, monitoring, or on‑call workflows is a plus. Why You’ll Love It Here
A culture of belonging – diverse perspectives and a supportive workplace. Flexibility – hybrid schedule with a people‑first workplace. Purpose‑driven work – help organizations improve everyday employee experience. Room to grow – development, mentorship, and career mobility opportunities. Compensation Package
$100,000 – $130,000 Base Salary. This role is also eligible for variable compensation. At Freshworks, we are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.
#J-18808-Ljbffr
Freshworks helps organizations create exceptional customer and employee experiences. FireHydrant, a Freshworks company, provides a leading incident management and site reliability platform trusted by fast‑growing technical organizations. Join the FireHydrant sales team as a Commercial/Mid‑Market Account Executive and drive reliability for customers across DevOps, SRE, Engineering, and IT. What You’ll Do
Own the sales cycle for mid‑market and commercial accounts, partnering with fast‑growing companies to improve incident response, operational resilience, and reliability. Manage end‑to‑end sales processes from initial prospecting through close, building strong relationships with champions and economic buyers. Lead thoughtful discovery conversations to understand customer reliability challenges, technical environments, and business priorities. Act as a trusted advisor to DevOps, SRE, Engineering, and IT leaders and navigate multi‑stakeholder, technical buying processes with clarity and confidence. Build and maintain a healthy pipeline through proactive outbound prospecting, inbound follow‑up, and strategic account planning. Qualify opportunities effectively and prioritize high‑impact deals. Partner closely with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience and share feedback from the field to shape FireHydrant’s go‑to‑market strategy and product evolution. Clearly articulate the value of FireHydrant’s incident management and reliability platform and help customers understand how better incident response leads to strong customer trust and business outcomes. This is a hybrid role with onsite expectations of 3x/week (Tuesday – Thursday) from our Downtown Boston office. Qualifications
2‑4+ years of experience in SaaS sales with a strong track record of meeting or exceeding revenue targets. Experience selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security teams. Comfort navigating complex, consultative sales cycles with multiple stakeholders. Strong communication skills – listen deeply, ask smart questions, and translate complexity into value. A self‑motivated, curious, and accountable mindset with a desire to grow alongside a scaling product. Experience selling developer tools, infrastructure, or reliability platforms is a plus. Familiarity with incident management, monitoring, or on‑call workflows is a plus. Why You’ll Love It Here
A culture of belonging – diverse perspectives and a supportive workplace. Flexibility – hybrid schedule with a people‑first workplace. Purpose‑driven work – help organizations improve everyday employee experience. Room to grow – development, mentorship, and career mobility opportunities. Compensation Package
$100,000 – $130,000 Base Salary. This role is also eligible for variable compensation. At Freshworks, we are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.
#J-18808-Ljbffr