Outbound Sales Representative (Healthcare) | On-site
Mass Markets, Los Angeles, California, United States, 90079
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for
Outbound Sales Representatives
to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our
industry-leading training , you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner
Educate customers on products and services, identifying upsell opportunities
Understand customer needs and recommend tailored solutions
Use internal systems to manage accounts and process orders accurately
Research and resolve customer issues, coordinating with other departments as needed
Follow scripts, policies, and procedures to ensure consistency and compliance
Maintain accurate records and safeguard customer information
Escalate complex issues to supervisors or appropriate teams
Stay current with training, updates, and system changes
Meet attendance, punctuality, and performance expectations
Candidate Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem-solving and conflict resolution skills
Customer-focused, empathetic, and solution-oriented
Ability to multitask and manage time effectively
Comfortable in a fast-paced, evolving environment
Team player with strong interpersonal skills
Compensation and Benefits At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
HMO Coverage plus a dependent (Rank & File: ₱100,000; Supervisors/Managers: ₱120,000)
Dental coverage and in-house dental assistance
Free meals during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Disinfection and workplace safety measures
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Social engagement and recognition programs
Other Details This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may exert up to forty (40) pounds.
Conditions of Employment
Must be authorized to work in the country where the job is based
Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint (job offers contingent on results)
Must be willing to submit to drug screening (job offers contingent on results)
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. For accommodations, contact Human Resources.
Equal Opportunity Employer All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate on any protected characteristic and comply with applicable laws, regulations, and ordinances.
About MCI (parent company): MCI helps customers take on their CX and DX challenges differently, providing BPO, contact center services, IT services, and related solutions. The description provides a general overview and is not an all-inclusive list of duties, and the employer reserves the right to revise the description at any time. This job description is not a contract of employment.
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At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for
Outbound Sales Representatives
to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our
industry-leading training , you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner
Educate customers on products and services, identifying upsell opportunities
Understand customer needs and recommend tailored solutions
Use internal systems to manage accounts and process orders accurately
Research and resolve customer issues, coordinating with other departments as needed
Follow scripts, policies, and procedures to ensure consistency and compliance
Maintain accurate records and safeguard customer information
Escalate complex issues to supervisors or appropriate teams
Stay current with training, updates, and system changes
Meet attendance, punctuality, and performance expectations
Candidate Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem-solving and conflict resolution skills
Customer-focused, empathetic, and solution-oriented
Ability to multitask and manage time effectively
Comfortable in a fast-paced, evolving environment
Team player with strong interpersonal skills
Compensation and Benefits At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
HMO Coverage plus a dependent (Rank & File: ₱100,000; Supervisors/Managers: ₱120,000)
Dental coverage and in-house dental assistance
Free meals during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Disinfection and workplace safety measures
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Social engagement and recognition programs
Other Details This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may exert up to forty (40) pounds.
Conditions of Employment
Must be authorized to work in the country where the job is based
Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint (job offers contingent on results)
Must be willing to submit to drug screening (job offers contingent on results)
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. For accommodations, contact Human Resources.
Equal Opportunity Employer All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate on any protected characteristic and comply with applicable laws, regulations, and ordinances.
About MCI (parent company): MCI helps customers take on their CX and DX challenges differently, providing BPO, contact center services, IT services, and related solutions. The description provides a general overview and is not an all-inclusive list of duties, and the employer reserves the right to revise the description at any time. This job description is not a contract of employment.
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