Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
About MCI At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.
Key Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner.
Educate customers on products and services, identifying upsell opportunities.
Understand customer needs and recommend tailored solutions.
Use internal systems to manage accounts and process orders accurately.
Research and resolve customer issues, coordinating with other departments as needed.
Follow scripts, policies, and procedures to ensure consistency and compliance.
Maintain accurate records and safeguard customer information.
Escalate complex issues to supervisors or appropriate teams.
Stay current with training, updates, and system changes.
Meet attendance, punctuality, and performance expectations.
Candidate Qualifications
Must be 18 years or older.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to type 20+ words per minute.
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Familiarity with Windows operating systems.
Dependable and punctual with a strong work ethic.
Strong problem‑solving and conflict resolution skills.
Customer‑focused, empathetic, and solution‑oriented.
Ability to multitask and manage time effectively.
Comfortable in a fast‑paced, evolving environment.
Team player with strong interpersonal skills.
Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
HMO Coverage plus a dependent (Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage).
Dental Coverage: In‑house dental assistance worth ₱5,000.
Free meal during training.
Career growth and learning.
Allowances for rice, clothing, laundry and meals.
Performance and loyalty bonuses.
Frequent disinfection, fogging of workplace.
Opportunities for growth and promotion.
Employee shuttle services.
Company retreats and off‑site events.
Sharpen your social skills while meeting awesome people and making new friends.
Plus, more in‑office rewards, raffles, recognition gifts, and treats!
Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
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About MCI At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.
Key Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner.
Educate customers on products and services, identifying upsell opportunities.
Understand customer needs and recommend tailored solutions.
Use internal systems to manage accounts and process orders accurately.
Research and resolve customer issues, coordinating with other departments as needed.
Follow scripts, policies, and procedures to ensure consistency and compliance.
Maintain accurate records and safeguard customer information.
Escalate complex issues to supervisors or appropriate teams.
Stay current with training, updates, and system changes.
Meet attendance, punctuality, and performance expectations.
Candidate Qualifications
Must be 18 years or older.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to type 20+ words per minute.
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Familiarity with Windows operating systems.
Dependable and punctual with a strong work ethic.
Strong problem‑solving and conflict resolution skills.
Customer‑focused, empathetic, and solution‑oriented.
Ability to multitask and manage time effectively.
Comfortable in a fast‑paced, evolving environment.
Team player with strong interpersonal skills.
Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
HMO Coverage plus a dependent (Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage).
Dental Coverage: In‑house dental assistance worth ₱5,000.
Free meal during training.
Career growth and learning.
Allowances for rice, clothing, laundry and meals.
Performance and loyalty bonuses.
Frequent disinfection, fogging of workplace.
Opportunities for growth and promotion.
Employee shuttle services.
Company retreats and off‑site events.
Sharpen your social skills while meeting awesome people and making new friends.
Plus, more in‑office rewards, raffles, recognition gifts, and treats!
Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
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