Overview
The Account Coordinator serves as the key link between our respiratory care services and referral sources, including hospitals, physicians, and other healthcare providers. This role is responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and ensuring seamless coordination of patient care services. The coordinator will collaborate closely with clinical and operational teams to support patient transitions, promote service offerings, and drive growth within the assigned territory. Job Type and Location
Job Type: Full-time, Non-Exempt Job Location: Westville, NJ Qualifications
Active licensure as a Respiratory Care Practitioner in the applicable state, with a license in good standing (preferred) Valid driver’s license and current automobile insurance Current CPR certification (preferred) Minimum of 2 years’ experience in home respiratory care (preferred) Experience in both adult and pediatric respiratory care (preferred) Specialized training in mechanical home ventilation is highly desirable Responsibilities
Develop and maintain relationships with referral sources to generate new patient referrals and expand market presence Serve as the primary point of contact for physicians, discharge planners, case managers, and other healthcare professionals Educate referral sources on the company’s respiratory services, equipment, and patient care capabilities Collaborate with patients, family members and PromptCare’s Intake and Sales teams to facilitate patient discharge and coordination of care in the home Educates patients and their family members about their therapy and supplies, as well as performing effective respiratory services to patients to facilitate discharge to the home Identify and pursue new business opportunities within the assigned territory Track referral trends and provide regular reports to leadership Evaluate patient experiences for opportunities to improve customer satisfaction Provide patients and family members with timely and accurate information and take appropriate corrective action regarding our services to ensure complete satisfaction The ability to initiate and develop good working relationships with patients and family members is essential Plan daily events to maximize efficiency and time management (e.g., minimize travel time by planning routes ahead of time) Ability to properly triage problems in the field in accordance with company standards and training policies Follow proper procedures for accurate and timely documentation of patient concerns, and take appropriate corrective actions Maintain strong knowledge of PromptCare’s Standard Operating Procedures (SOPs) and ensure they are applied consistently Maintain compliance with all applicable laws, regulations and SOPs at all times Conduct activities with a mindset of delivering “white glove” service to patients and family members Other duties assigned Benefits
Comprehensive Medical, Dental, and Vision Package 401(k) Plan with Company Match Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays Life Insurance: Standard coverage with optional enhancements Employee Assistance Program: Free counseling and coaching sessions Emotional Well-being and Work-Life Balance Resources Short & Long-Term Disability: Company-paid with optional supplements Accidental Death and Dismemberment Insurance FSA and HSA: Manage healthcare expenses Commuter Spending Programs Volunteer and Engagement Opportunities Employee Referral Bonuses Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans Equal Employment Opportunity
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
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The Account Coordinator serves as the key link between our respiratory care services and referral sources, including hospitals, physicians, and other healthcare providers. This role is responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and ensuring seamless coordination of patient care services. The coordinator will collaborate closely with clinical and operational teams to support patient transitions, promote service offerings, and drive growth within the assigned territory. Job Type and Location
Job Type: Full-time, Non-Exempt Job Location: Westville, NJ Qualifications
Active licensure as a Respiratory Care Practitioner in the applicable state, with a license in good standing (preferred) Valid driver’s license and current automobile insurance Current CPR certification (preferred) Minimum of 2 years’ experience in home respiratory care (preferred) Experience in both adult and pediatric respiratory care (preferred) Specialized training in mechanical home ventilation is highly desirable Responsibilities
Develop and maintain relationships with referral sources to generate new patient referrals and expand market presence Serve as the primary point of contact for physicians, discharge planners, case managers, and other healthcare professionals Educate referral sources on the company’s respiratory services, equipment, and patient care capabilities Collaborate with patients, family members and PromptCare’s Intake and Sales teams to facilitate patient discharge and coordination of care in the home Educates patients and their family members about their therapy and supplies, as well as performing effective respiratory services to patients to facilitate discharge to the home Identify and pursue new business opportunities within the assigned territory Track referral trends and provide regular reports to leadership Evaluate patient experiences for opportunities to improve customer satisfaction Provide patients and family members with timely and accurate information and take appropriate corrective action regarding our services to ensure complete satisfaction The ability to initiate and develop good working relationships with patients and family members is essential Plan daily events to maximize efficiency and time management (e.g., minimize travel time by planning routes ahead of time) Ability to properly triage problems in the field in accordance with company standards and training policies Follow proper procedures for accurate and timely documentation of patient concerns, and take appropriate corrective actions Maintain strong knowledge of PromptCare’s Standard Operating Procedures (SOPs) and ensure they are applied consistently Maintain compliance with all applicable laws, regulations and SOPs at all times Conduct activities with a mindset of delivering “white glove” service to patients and family members Other duties assigned Benefits
Comprehensive Medical, Dental, and Vision Package 401(k) Plan with Company Match Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays Life Insurance: Standard coverage with optional enhancements Employee Assistance Program: Free counseling and coaching sessions Emotional Well-being and Work-Life Balance Resources Short & Long-Term Disability: Company-paid with optional supplements Accidental Death and Dismemberment Insurance FSA and HSA: Manage healthcare expenses Commuter Spending Programs Volunteer and Engagement Opportunities Employee Referral Bonuses Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans Equal Employment Opportunity
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
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