Sales Operations Specialist Flatiron
Frank Darling - We're Hiring!, New York, New York, us, 10261
About the Job
Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and more for our design, sustainability, and modern take on bridal.
We have an immediate, on-site opening for
Sales Support
in our Flatiron showroom. This role is the operational backbone of the studio—supporting the client experience, managing diamond and inventory logistics, and ensuring each day runs smoothly. The ideal candidate is detail-oriented, calm under pressure, and comfortable working behind the scenes in a fast-paced, high-touch environment.
Customer Experience Support
Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience
Facilitate appointments for client ring/jewelry pick-ups
Assist clients with ring/jewelry repair and resize drop-offs
Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed
Contact late appointments and assist with rescheduling as needed
Field inbound phone calls and support the local studio inbox on chat platforms
Showroom Organization
Maintain a clean, organized, and client-ready showroom environment
Manage packaging supplies, office supplies, and snacks
Oversee showroom music and general studio ambiance
Create job envelopes for repairs, resizes, and remakes
Operations & Inventory
Open and set up the studio each morning
Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols
Manage long-term memo inventory and sample jewelry inventory
Prep stones and paperwork for upcoming appointments
Serve as the primary liaison with the Gemology Team for shipments and inventory coordination
Pick up and drop off packages from FedEx as needed
Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments
Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipmentsli>
Proactively flag discrepancies, issues, or delays and elevate as needed to the Studio Manager or HQ teams
Assist with end-of-day studio reset and readiness for the following day
Partner with the Studio Manager on ad hoc tasks to support overall studio operations
Communicate with the building manager to resolve facility-related issues
Requirements & Experience
Strong knowledge of fine jewelry styles and trends
Comfort working with high-value inventory in a detail-driven environment
Technologically adept with the ability to learn and manage multiple internal systems
Keen eye for detail paired with empathy, professionalism, and good judgment
Strong organizational skills and the ability to manage multiple priorities at once
Proactive, creative problem-solver who thrives in a fast-paced environment
Excellent communication skills, both written and verbal
Ability to read diamond laser inscriptions using a jeweler’s loupe
1+ years of jewelry experience preferred
Able to lift up to 15 pounds when required
Job Details
Full-time, on-site role located in {Studio Location}
Studio hours are 10AM–6PM
Available schedule: Thursday–Monday
Salary: 50-60K
Benefits
Equity Compensation – every Frank Darling team member receives stock options
Insurance – medical, dental, and vision insurance starting the first day of your second month
401(k) – optional program
Paid Time Off – flexible, unlimited PTO policy
Pre-Tax Commuter Benefits
Employee Discounts – generous discounts for you, your friends, and your family
#J-18808-Ljbffr
Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and more for our design, sustainability, and modern take on bridal.
We have an immediate, on-site opening for
Sales Support
in our Flatiron showroom. This role is the operational backbone of the studio—supporting the client experience, managing diamond and inventory logistics, and ensuring each day runs smoothly. The ideal candidate is detail-oriented, calm under pressure, and comfortable working behind the scenes in a fast-paced, high-touch environment.
Customer Experience Support
Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience
Facilitate appointments for client ring/jewelry pick-ups
Assist clients with ring/jewelry repair and resize drop-offs
Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed
Contact late appointments and assist with rescheduling as needed
Field inbound phone calls and support the local studio inbox on chat platforms
Showroom Organization
Maintain a clean, organized, and client-ready showroom environment
Manage packaging supplies, office supplies, and snacks
Oversee showroom music and general studio ambiance
Create job envelopes for repairs, resizes, and remakes
Operations & Inventory
Open and set up the studio each morning
Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols
Manage long-term memo inventory and sample jewelry inventory
Prep stones and paperwork for upcoming appointments
Serve as the primary liaison with the Gemology Team for shipments and inventory coordination
Pick up and drop off packages from FedEx as needed
Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments
Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipmentsli>
Proactively flag discrepancies, issues, or delays and elevate as needed to the Studio Manager or HQ teams
Assist with end-of-day studio reset and readiness for the following day
Partner with the Studio Manager on ad hoc tasks to support overall studio operations
Communicate with the building manager to resolve facility-related issues
Requirements & Experience
Strong knowledge of fine jewelry styles and trends
Comfort working with high-value inventory in a detail-driven environment
Technologically adept with the ability to learn and manage multiple internal systems
Keen eye for detail paired with empathy, professionalism, and good judgment
Strong organizational skills and the ability to manage multiple priorities at once
Proactive, creative problem-solver who thrives in a fast-paced environment
Excellent communication skills, both written and verbal
Ability to read diamond laser inscriptions using a jeweler’s loupe
1+ years of jewelry experience preferred
Able to lift up to 15 pounds when required
Job Details
Full-time, on-site role located in {Studio Location}
Studio hours are 10AM–6PM
Available schedule: Thursday–Monday
Salary: 50-60K
Benefits
Equity Compensation – every Frank Darling team member receives stock options
Insurance – medical, dental, and vision insurance starting the first day of your second month
401(k) – optional program
Paid Time Off – flexible, unlimited PTO policy
Pre-Tax Commuter Benefits
Employee Discounts – generous discounts for you, your friends, and your family
#J-18808-Ljbffr