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Job details:
Salary
$70,000 - $85,000 per year
A Bit About Us Founded nearly a decade ago and based in Denver, with other offices across the U.S., we help multi-location businesses solve complex storage challenges through a tech-enabled, customer-first approach. We partner closely with our customers to deliver visibility, savings, and operational simplicity at scale. Our culture is built on accountability, responsiveness, and long-term relationships, and we thrive in a fast-moving, growth-oriented environment where strong operators can make a real impact.
Why join us?
Competitive Compensation
– Strong base salary + performance-based growth opportunity.
High-Impact Role
– Own relationships with our most valuable enterprise customers.
Growth-Stage Opportunity
– PE-backed company with expanding platform and services.
Customer-Centric Culture
– Direct influence on retention, expansion, and customer outcomes.
Remote Flexibility
– Fully remote role within the U.S.
Career Progression
– Visibility to executive leadership and future leadership pathways.
Key Responsibilities & Duties
Serve as the primary point of contact and trusted advisor for priority enterprise accounts.
Own customer outcomes including satisfaction, retention, and revenue expansion.
Conduct Quarterly Business Reviews (QBRs) with 100% of priority accounts, delivering insights, benchmarking, and recommendations.
Maintain ≥95% gross revenue retention across assigned accounts.
Act as escalation owner for unresolved customer issues and ensure SLA adherence.
Identify, present, and close upsell and cross‑sell opportunities.
Partner with Sales on account‑specific expansion strategies.
Monitor account health, usage, inactivity, and risk indicators via CRM and dashboards.
Collaborate closely with Key Account Coordinators and Operations leadership.
Maintain accurate internal project tracking and CRM documentation.
Support onboarding timelines and process improvements.
Mentor junior account team members and contribute to training documentation.
Qualifications – Needed
Bachelor’s degree in Business, Communications, or related field preferred.
Minimum 3–5 years of experience in key account management, customer success, or client services.
Proven success driving customer retention and account expansion.
Experience managing enterprise or strategic customer relationships.
Strong background in running executive-level QBRs.
Demonstrated ability to manage escalations and influence cross‑functional teams.
Proficiency with CRM platforms (HubSpot or similar).
Ability to analyze usage, cost, and operational data to drive customer recommendations.
Comfortable operating in a fast‑paced, PE‑backed growth environment.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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Job details:
Salary
$70,000 - $85,000 per year
A Bit About Us Founded nearly a decade ago and based in Denver, with other offices across the U.S., we help multi-location businesses solve complex storage challenges through a tech-enabled, customer-first approach. We partner closely with our customers to deliver visibility, savings, and operational simplicity at scale. Our culture is built on accountability, responsiveness, and long-term relationships, and we thrive in a fast-moving, growth-oriented environment where strong operators can make a real impact.
Why join us?
Competitive Compensation
– Strong base salary + performance-based growth opportunity.
High-Impact Role
– Own relationships with our most valuable enterprise customers.
Growth-Stage Opportunity
– PE-backed company with expanding platform and services.
Customer-Centric Culture
– Direct influence on retention, expansion, and customer outcomes.
Remote Flexibility
– Fully remote role within the U.S.
Career Progression
– Visibility to executive leadership and future leadership pathways.
Key Responsibilities & Duties
Serve as the primary point of contact and trusted advisor for priority enterprise accounts.
Own customer outcomes including satisfaction, retention, and revenue expansion.
Conduct Quarterly Business Reviews (QBRs) with 100% of priority accounts, delivering insights, benchmarking, and recommendations.
Maintain ≥95% gross revenue retention across assigned accounts.
Act as escalation owner for unresolved customer issues and ensure SLA adherence.
Identify, present, and close upsell and cross‑sell opportunities.
Partner with Sales on account‑specific expansion strategies.
Monitor account health, usage, inactivity, and risk indicators via CRM and dashboards.
Collaborate closely with Key Account Coordinators and Operations leadership.
Maintain accurate internal project tracking and CRM documentation.
Support onboarding timelines and process improvements.
Mentor junior account team members and contribute to training documentation.
Qualifications – Needed
Bachelor’s degree in Business, Communications, or related field preferred.
Minimum 3–5 years of experience in key account management, customer success, or client services.
Proven success driving customer retention and account expansion.
Experience managing enterprise or strategic customer relationships.
Strong background in running executive-level QBRs.
Demonstrated ability to manage escalations and influence cross‑functional teams.
Proficiency with CRM platforms (HubSpot or similar).
Ability to analyze usage, cost, and operational data to drive customer recommendations.
Comfortable operating in a fast‑paced, PE‑backed growth environment.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
#J-18808-Ljbffr