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Position Details Reports to: Order Management Lead On‑site position based in Pinetops, NC. Main stakeholders are both internal and external customers.
Key Responsibilities
Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommending appropriate solutions for customer requests and coordinating with the related teams to ensure end‑to‑end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
Preparing and analysing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
Qualifications For The Role
High School diploma and at least 3 years of experience required.
Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
Interfaces with and influences management both within and outside the company.
Operates in a fast‑paced environment where critical decisions must be made quickly, and teamwork is essential.
Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
More About ABB ABB’s Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment‑specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium voltage link between high‑voltage transmission systems and low‑voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium‑voltage air‑and gas‑insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low‑voltage switchgear for the ANSI standard markets.
Benefits Summary For Eligible US Employees
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company paid life insurance (2X base pay).
Company paid AD&D (1X base pay).
Voluntary life and AD&D – 100% employee paid up to maximums.
Short Term Disability – up to 26 weeks – Company paid.
Long Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioural health, general health navigation and virtual health, and infertility/adoption.
Employee discount program.
Retirement
401k Savings Plan with Company Contributions.
Employee Stock Acquisition Plan (ESAP).
Time Off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Equal Employment Opportunity ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race, and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
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Position Details Reports to: Order Management Lead On‑site position based in Pinetops, NC. Main stakeholders are both internal and external customers.
Key Responsibilities
Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommending appropriate solutions for customer requests and coordinating with the related teams to ensure end‑to‑end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
Preparing and analysing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
Qualifications For The Role
High School diploma and at least 3 years of experience required.
Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
Interfaces with and influences management both within and outside the company.
Operates in a fast‑paced environment where critical decisions must be made quickly, and teamwork is essential.
Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
More About ABB ABB’s Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment‑specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium voltage link between high‑voltage transmission systems and low‑voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium‑voltage air‑and gas‑insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low‑voltage switchgear for the ANSI standard markets.
Benefits Summary For Eligible US Employees
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company paid life insurance (2X base pay).
Company paid AD&D (1X base pay).
Voluntary life and AD&D – 100% employee paid up to maximums.
Short Term Disability – up to 26 weeks – Company paid.
Long Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioural health, general health navigation and virtual health, and infertility/adoption.
Employee discount program.
Retirement
401k Savings Plan with Company Contributions.
Employee Stock Acquisition Plan (ESAP).
Time Off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Equal Employment Opportunity ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race, and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
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