Parts and Service Account Manager (OPS)
Four Star Freightliner, Midway, Florida, United States, 32343
Hiring in Midway, FL... Come onboard with a winning team! Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. The Parts & Service Account Manager is the Four Star Freightliner representative for Parts and Service. The primary responsibility of this role is to increase Parts and Service revenue by engaging with established customers, identifying, and calling on potential customers, and coordinating with Parts and Service Department managers in their assigned territories. Additionally, they will be responsible for recruiting customers to participate in the Excelerator program and provide Excelerator and Service Tracker training as needed for the customer. The Parts & Service Account Manager will develop and maintain relationships with customers, vendors, and co-workers to support the customers, as well as the Parts, Service and Sales departments. The Parts & Service Account Manager will assist and support the Customer Experience Advocate.
Essential Functions
Serve as liaison between the customer and the Parts and Service Departments.
Assist / demonstrate to customers how to purchase parts by explaining the value-added features, benefits, and warranty of merchandise. Inform customers of companion part requirements, full product lines, and product offerings.
Provide training to customers for Excelerator and Service Tracker, as needed.
Coordinate with Parts & Service managers and front-line employees to provide quotes and other information to customers via email, phone and in person.
Process payments and obtain credit authorization, as necessary.
Manage and maintain customer accounts as assigned by manager.
Solicit and prospect for new customers by means such as cold calling.
Build relationships with customers in order to better meet their needs.
Qualifications
Effective verbal and written communication
Relationship Building & Customer Engagement
Negotiation Skills
Customer Service
Persistence
Self-Motivation
Problem-Solving
Adaptability
Attention to Detail
Presentation Skills: Delivering compelling presentations is crucial.
Product Knowledge
Time Management
Proficiency in Product software – Excelator, etc. plus
Organizational Skills
Benefits
Four Star Freightliner promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
Excellent compensation and benefits package include comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
Job Type: Full-time
Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual\'s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law
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Essential Functions
Serve as liaison between the customer and the Parts and Service Departments.
Assist / demonstrate to customers how to purchase parts by explaining the value-added features, benefits, and warranty of merchandise. Inform customers of companion part requirements, full product lines, and product offerings.
Provide training to customers for Excelerator and Service Tracker, as needed.
Coordinate with Parts & Service managers and front-line employees to provide quotes and other information to customers via email, phone and in person.
Process payments and obtain credit authorization, as necessary.
Manage and maintain customer accounts as assigned by manager.
Solicit and prospect for new customers by means such as cold calling.
Build relationships with customers in order to better meet their needs.
Qualifications
Effective verbal and written communication
Relationship Building & Customer Engagement
Negotiation Skills
Customer Service
Persistence
Self-Motivation
Problem-Solving
Adaptability
Attention to Detail
Presentation Skills: Delivering compelling presentations is crucial.
Product Knowledge
Time Management
Proficiency in Product software – Excelator, etc. plus
Organizational Skills
Benefits
Four Star Freightliner promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
Excellent compensation and benefits package include comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
Job Type: Full-time
Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual\'s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law
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