Overview
Working closely and in a supportive role with Regional Sales Engineers, the Account Manager is responsible for providing customer service to established and prospective customers. Customer Service may include, but is not limited to, order entry, expediting, order modifications, quoting, and communicating pertinent information to customers. The Account Manager is also responsible for overall coordination of information flow to various departments such as Manufacturing, Engineering, Purchasing, Finance and Shipping to ensure that Customer requests and expectations are satisfied. Essential Functions
Communicating with customers and Regional Sales Engineers while providing delivery, price, and other customer driven information to ensure customer satisfaction Entering customer orders into ERP system and providing customers with order acknowledgements For sales orders that include products coming complete from our parent company, issue purchase orders from ERP system Responding to customer requests such as for expedited deliveries Understanding of ERP system functionality and where information can be obtained Assist customers in a courteous and helpful manner while developing customer relationships Handling Returned Materials Authorizations (RMA’s) including documentation and tracking progress Engaging Company resources as needed to resolve customer concerns or identified problems Utilize customer’s internet portals/apps as necessary to assure proper planning and action in response to customer’s production needs Prepare spreadsheets and reports as needed to support the Sales department Coordinate efforts with required departments to assure timely response to customer inquiries and on-time delivery of product Accurately record customer information and activities in CRM (i.e. phone calls that would provide useful information for other members of the Sales team) Other responsibilities as required Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Requirements
Excellent written and verbal communication skills in English Maintain composure in ever changing environment Ability to multi-task without losing track of the details Supervisory Responsibility
This position has no direct reports. Work Environment
This job operates in a professional office environment and routinely uses standard office equipment. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, some of which may be done with accommodations. While performing the duties of this job, the employee is regularly required to communicate both verbally and in writing. The employee is frequently required to move about the office, use a computer, and reach with hands and arms. May be necessary to lift up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision. Position Type/Expected Hours of Work
This is a full-time position which operates during normal business hours Monday through Friday. Travel
Little to no travel is expected for this position. Required Education and Experience
BS/BA or equivalent. AS in Engineering is a plus. 3-5 years of customer service experience preferably in a production or manufacturing environment Experience with ERP/CRM systems a plus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Harmonic Drive LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. U.S. Export Controls Requirements: This job may require access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3). This position is not eligible for immigration sponsorship.
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Working closely and in a supportive role with Regional Sales Engineers, the Account Manager is responsible for providing customer service to established and prospective customers. Customer Service may include, but is not limited to, order entry, expediting, order modifications, quoting, and communicating pertinent information to customers. The Account Manager is also responsible for overall coordination of information flow to various departments such as Manufacturing, Engineering, Purchasing, Finance and Shipping to ensure that Customer requests and expectations are satisfied. Essential Functions
Communicating with customers and Regional Sales Engineers while providing delivery, price, and other customer driven information to ensure customer satisfaction Entering customer orders into ERP system and providing customers with order acknowledgements For sales orders that include products coming complete from our parent company, issue purchase orders from ERP system Responding to customer requests such as for expedited deliveries Understanding of ERP system functionality and where information can be obtained Assist customers in a courteous and helpful manner while developing customer relationships Handling Returned Materials Authorizations (RMA’s) including documentation and tracking progress Engaging Company resources as needed to resolve customer concerns or identified problems Utilize customer’s internet portals/apps as necessary to assure proper planning and action in response to customer’s production needs Prepare spreadsheets and reports as needed to support the Sales department Coordinate efforts with required departments to assure timely response to customer inquiries and on-time delivery of product Accurately record customer information and activities in CRM (i.e. phone calls that would provide useful information for other members of the Sales team) Other responsibilities as required Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Requirements
Excellent written and verbal communication skills in English Maintain composure in ever changing environment Ability to multi-task without losing track of the details Supervisory Responsibility
This position has no direct reports. Work Environment
This job operates in a professional office environment and routinely uses standard office equipment. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, some of which may be done with accommodations. While performing the duties of this job, the employee is regularly required to communicate both verbally and in writing. The employee is frequently required to move about the office, use a computer, and reach with hands and arms. May be necessary to lift up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision. Position Type/Expected Hours of Work
This is a full-time position which operates during normal business hours Monday through Friday. Travel
Little to no travel is expected for this position. Required Education and Experience
BS/BA or equivalent. AS in Engineering is a plus. 3-5 years of customer service experience preferably in a production or manufacturing environment Experience with ERP/CRM systems a plus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Harmonic Drive LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. U.S. Export Controls Requirements: This job may require access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3). This position is not eligible for immigration sponsorship.
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