Overview
The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls. Essential Functions
Provide Parts Lookup and customer service support for the call center. Enter customer purchase orders into system, organize and electronically file all customer purchase orders. Create Acknowledgement PDF file and distribute sales order acknowledgements to customers. Enter Customer part number cross reference information into system. Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts) Receive and respond to incoming customer calls. Process customer order request accurately, timely and professionally. Assist customers with determining product routing that meets their delivery needs. Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary. Follow all NFI policies and procedures. Responsible for Parts Lookup support (Training provided). Miscellaneous responsibilities as assigned by the Customer Service Supervisor. Specific to ARBOC: Assist ARBOC’s Dealers and End users. Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI. Help with Engineering drawings that are requested from NFI Engineering department. Set up new part numbers, answer questions regarding new part numbers. Assist with other requests regarding ARBOC’s parts and components that are used in the buses. Other items not listed Education
High School Diploma/GED Experience/Knowledge
Minimum of 2 years Customer Service or Call Center experience required Previous Automotive experience strongly preferred Specific Job Skills
Data entry and accuracy essential Strong interpersonal skills Ability to read schematics and technical diagrams are beneficial Collision experience preferred Physical Activity/Requirements
Long periods of sitting Moderate bending, stooping, standing, walking Minimal lifting (up to 30 lbs) Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability
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The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls. Essential Functions
Provide Parts Lookup and customer service support for the call center. Enter customer purchase orders into system, organize and electronically file all customer purchase orders. Create Acknowledgement PDF file and distribute sales order acknowledgements to customers. Enter Customer part number cross reference information into system. Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts) Receive and respond to incoming customer calls. Process customer order request accurately, timely and professionally. Assist customers with determining product routing that meets their delivery needs. Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary. Follow all NFI policies and procedures. Responsible for Parts Lookup support (Training provided). Miscellaneous responsibilities as assigned by the Customer Service Supervisor. Specific to ARBOC: Assist ARBOC’s Dealers and End users. Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI. Help with Engineering drawings that are requested from NFI Engineering department. Set up new part numbers, answer questions regarding new part numbers. Assist with other requests regarding ARBOC’s parts and components that are used in the buses. Other items not listed Education
High School Diploma/GED Experience/Knowledge
Minimum of 2 years Customer Service or Call Center experience required Previous Automotive experience strongly preferred Specific Job Skills
Data entry and accuracy essential Strong interpersonal skills Ability to read schematics and technical diagrams are beneficial Collision experience preferred Physical Activity/Requirements
Long periods of sitting Moderate bending, stooping, standing, walking Minimal lifting (up to 30 lbs) Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability
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