Customer Service Representative I
ARBOC Specialty Vehicles, LLC, Middlebury, Indiana, United States, 46540
The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls.
Essential Functions
Provide Parts Lookup and customer service support for the call center
Enter customer purchase orders into system, organize and electronically file all customer purchase orders
Create Acknowledgement PDF file and distribute sales order acknowledgements to customers
Enter Customer part number cross reference information into system
Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts)
Receive and respond to incoming customer calls
Process customer order request accurately, timely and professionally
Assist customers with determining product routing that meets their delivery needs
Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary
Follow all NFI policies and procedures
Responsible for Parts Lookup support (Training provided)
Miscellaneous responsibilities as assigned by the Customer Service Supervisor
Specific to ARBOC:
Assist ARBOC's Dealers and End users
Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI
Help with Engineering drawings that are requested from NFI Engineering department
Set up new part numbers, answer questions regarding new part numbers
Assist with other requests regarding ARBOC's parts and components that are used in the buses
Other items not listed
Requirements Education High School Diploma/GED
Experience/Knowledge Minimum of 2 years Customer Service or Call Center experience required
Previous Automotive Experience Strongly Preferred Specific Job Skills
Data entry and accuracy essential
Strong interpersonal skills
Ability to read schematics and technical diagrams are beneficial
Collision experience preferred
Physical Activity/Requirements
Long periods of sitting
Moderate bending, stooping, standing, walking
Minimal lifting (up to 30 lbs)
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
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Essential Functions
Provide Parts Lookup and customer service support for the call center
Enter customer purchase orders into system, organize and electronically file all customer purchase orders
Create Acknowledgement PDF file and distribute sales order acknowledgements to customers
Enter Customer part number cross reference information into system
Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts)
Receive and respond to incoming customer calls
Process customer order request accurately, timely and professionally
Assist customers with determining product routing that meets their delivery needs
Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary
Follow all NFI policies and procedures
Responsible for Parts Lookup support (Training provided)
Miscellaneous responsibilities as assigned by the Customer Service Supervisor
Specific to ARBOC:
Assist ARBOC's Dealers and End users
Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI
Help with Engineering drawings that are requested from NFI Engineering department
Set up new part numbers, answer questions regarding new part numbers
Assist with other requests regarding ARBOC's parts and components that are used in the buses
Other items not listed
Requirements Education High School Diploma/GED
Experience/Knowledge Minimum of 2 years Customer Service or Call Center experience required
Previous Automotive Experience Strongly Preferred Specific Job Skills
Data entry and accuracy essential
Strong interpersonal skills
Ability to read schematics and technical diagrams are beneficial
Collision experience preferred
Physical Activity/Requirements
Long periods of sitting
Moderate bending, stooping, standing, walking
Minimal lifting (up to 30 lbs)
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
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