The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls.
ESSENTIAL FUNCTIONS
·
Provide Parts Lookup and customer service support for the call center. ·
Enter customer purchase orders into system, organize and electronically file all customer purchase orders. ·
Create Acknowledgement PDF file and distribute sales order acknowledgements to customers. ·
Enter Customer part number cross reference information into system. ·
Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts) ·
Receive and respond to incoming customer calls. ·
Process customer order request accurately, timely and professionally. ·
Assist customers with determining product routing that meets their delivery needs. ·
Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary. ·
Follow all NFI policies and procedures. ·
Responsible for Parts Lookup support (Training provided). ·
Miscellaneous responsibilities as assigned by the Customer Service Supervisor. ·
Specific to ARBOC: ·
Assist ARBOC’s Dealers and End users. ·
Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI. ·
Help with Engineering drawings that are requested from NFI Engineering department. ·
Set up new part numbers, answer questions regarding new part numbers. ·
Assist with other requests regarding ARBOC’s parts and components that are used in the buses. ·
Other items not listed Requirements Education High School Diploma/GED Experience/Knowledge
Minimum of 2 years Customer Service or Call Center experience required Previous Automotive experience strongly preferred Specific Job Skills
·
Data entry and accuracy essential ·
Strong interpersonal skills ·
Ability to read schematics and technical diagrams are beneficial ·
Collision experience preferred Physical Activity/Requirements
Long periods of sitting Moderate bending, stooping, standing, walking Minimal lifting (up to 30 lbs) Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability
Provide Parts Lookup and customer service support for the call center. ·
Enter customer purchase orders into system, organize and electronically file all customer purchase orders. ·
Create Acknowledgement PDF file and distribute sales order acknowledgements to customers. ·
Enter Customer part number cross reference information into system. ·
Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts) ·
Receive and respond to incoming customer calls. ·
Process customer order request accurately, timely and professionally. ·
Assist customers with determining product routing that meets their delivery needs. ·
Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary. ·
Follow all NFI policies and procedures. ·
Responsible for Parts Lookup support (Training provided). ·
Miscellaneous responsibilities as assigned by the Customer Service Supervisor. ·
Specific to ARBOC: ·
Assist ARBOC’s Dealers and End users. ·
Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI. ·
Help with Engineering drawings that are requested from NFI Engineering department. ·
Set up new part numbers, answer questions regarding new part numbers. ·
Assist with other requests regarding ARBOC’s parts and components that are used in the buses. ·
Other items not listed Requirements Education High School Diploma/GED Experience/Knowledge
Minimum of 2 years Customer Service or Call Center experience required Previous Automotive experience strongly preferred Specific Job Skills
·
Data entry and accuracy essential ·
Strong interpersonal skills ·
Ability to read schematics and technical diagrams are beneficial ·
Collision experience preferred Physical Activity/Requirements
Long periods of sitting Moderate bending, stooping, standing, walking Minimal lifting (up to 30 lbs) Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability