Sales Operations Manager, ESS Solution Sales
Qcells North America, Teaneck, New Jersey, United States
Overview
The Sales Operations Manager will play a critical role in supporting the growth of our energy storage business by owning the sales process infrastructure, pipeline management, forecasting, pricing governance, CRM optimization, and cross-functional coordination between Sales, Engineering, Finance, Supply Chain, and Legal. This role sits at the intersection of commercial strategy and operational execution, enabling the sales team to efficiently close deals for both standalone and hybrid (software + hardware) renewable energy storage projects. Responsibilities
Sales Process & Pipeline Management: Own and maintain end-to-end sales pipeline tracking (from lead to NTP/contract execution) for BESS projects. Develop and maintain dashboards, KPIs, and reports to support sales performance tracking and forecasting. Build and manage dashboards for revenue projection, margin, and deal probability in CRM. Participate in ERP upgrades, patches, and configuration improvements as related to the sales data lifecycle. Contribute to documentation and SOPs related to ERP processes and data handling in the sales domain. Cross-Functional Coordination: Serve as commercial lead for ERP/CRM integration, delivery schedules, and inventory planning. Collaborate with sales, finance, and operations teams to align reporting requirements and improve data accuracy. Work closely with Product & Engineering on roadmap alignment and feature release planning. Interface with Legal for NDAs, MSAs, supply agreements, and project-level contract workflows. Pricing & Commercial Governance: Support preparation of quotes, pro forma models, term sheets, and commercial offer decks. Manage pricing database for BESS hardware, PCS, EMS, warranties, EPC cost adders, and O&M. Track cost curves and supply chain volatility (cells, racks, inverters, balance-of-system, logistics). Sales Enablement: Develop and maintain sales collateral, product briefs, proposal templates, and ROI calculators. Support RFP responses and coordinate deliverables across Sales, Product, Engineering, and Legal. Maintain master library of case studies, product certifications, safety data, and technical specs. Revenue Forecasting & Analytics: Own quarterly and annual sales forecast process for ESS business unit. Track bookings vs. targets by segment (utility, C&I, BTM, FTM, hybrid solar-plus-storage). Analyze win/loss ratios, pricing competitiveness, and channel performance. Provide executive-level reporting packages for leadership and board. Required Qualifications
Bachelor’s degree in Business, Engineering, Economics, Energy, or related field. 3-5 years of experience in sales operations, commercial management, or project finance within renewable energy, cleantech, or industrial technology. Direct experience with battery energy storage systems (BESS), solar-plus-storage, or power systems (PCS/EMS) is a plus. Strong familiarity with CRM tools (Salesforce preferred), commercial pipeline management, and revenue forecasting. Advanced Excel and financial modeling skills; ability to interpret IRR/LCOE/NPV scenarios. Advanced Microsoft Office skills required (Excel, PowerPoint, Word, and Outlook). Strong attention to detail, with proven problem-solving and analytical skills. Effective communication and cross-functional collaboration skills. Bilingual in English and Korean. Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future. Physical, Mental & Environmental Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. Mobility: Standing 20% of time; Sitting 70% of time; Walking 10% of time. Strength: Pulling/Pushing/Carrying/Lifting up to 10 pounds each. Dexterity: Typing, Handling, Reaching (F = Frequently). Agility: Turning, Twisting (F); Bending, Crouching (O); Balancing, Climbing, Crawling, Kneeling (N). The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. This target salary range is for CA positions only and should not be interpreted as an offer of compensation. You may view your privacy rights by reviewing Qcells\' Privacy Policy or by contacting our HR team for a copy.
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The Sales Operations Manager will play a critical role in supporting the growth of our energy storage business by owning the sales process infrastructure, pipeline management, forecasting, pricing governance, CRM optimization, and cross-functional coordination between Sales, Engineering, Finance, Supply Chain, and Legal. This role sits at the intersection of commercial strategy and operational execution, enabling the sales team to efficiently close deals for both standalone and hybrid (software + hardware) renewable energy storage projects. Responsibilities
Sales Process & Pipeline Management: Own and maintain end-to-end sales pipeline tracking (from lead to NTP/contract execution) for BESS projects. Develop and maintain dashboards, KPIs, and reports to support sales performance tracking and forecasting. Build and manage dashboards for revenue projection, margin, and deal probability in CRM. Participate in ERP upgrades, patches, and configuration improvements as related to the sales data lifecycle. Contribute to documentation and SOPs related to ERP processes and data handling in the sales domain. Cross-Functional Coordination: Serve as commercial lead for ERP/CRM integration, delivery schedules, and inventory planning. Collaborate with sales, finance, and operations teams to align reporting requirements and improve data accuracy. Work closely with Product & Engineering on roadmap alignment and feature release planning. Interface with Legal for NDAs, MSAs, supply agreements, and project-level contract workflows. Pricing & Commercial Governance: Support preparation of quotes, pro forma models, term sheets, and commercial offer decks. Manage pricing database for BESS hardware, PCS, EMS, warranties, EPC cost adders, and O&M. Track cost curves and supply chain volatility (cells, racks, inverters, balance-of-system, logistics). Sales Enablement: Develop and maintain sales collateral, product briefs, proposal templates, and ROI calculators. Support RFP responses and coordinate deliverables across Sales, Product, Engineering, and Legal. Maintain master library of case studies, product certifications, safety data, and technical specs. Revenue Forecasting & Analytics: Own quarterly and annual sales forecast process for ESS business unit. Track bookings vs. targets by segment (utility, C&I, BTM, FTM, hybrid solar-plus-storage). Analyze win/loss ratios, pricing competitiveness, and channel performance. Provide executive-level reporting packages for leadership and board. Required Qualifications
Bachelor’s degree in Business, Engineering, Economics, Energy, or related field. 3-5 years of experience in sales operations, commercial management, or project finance within renewable energy, cleantech, or industrial technology. Direct experience with battery energy storage systems (BESS), solar-plus-storage, or power systems (PCS/EMS) is a plus. Strong familiarity with CRM tools (Salesforce preferred), commercial pipeline management, and revenue forecasting. Advanced Excel and financial modeling skills; ability to interpret IRR/LCOE/NPV scenarios. Advanced Microsoft Office skills required (Excel, PowerPoint, Word, and Outlook). Strong attention to detail, with proven problem-solving and analytical skills. Effective communication and cross-functional collaboration skills. Bilingual in English and Korean. Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future. Physical, Mental & Environmental Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. Mobility: Standing 20% of time; Sitting 70% of time; Walking 10% of time. Strength: Pulling/Pushing/Carrying/Lifting up to 10 pounds each. Dexterity: Typing, Handling, Reaching (F = Frequently). Agility: Turning, Twisting (F); Bending, Crouching (O); Balancing, Climbing, Crawling, Kneeling (N). The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. This target salary range is for CA positions only and should not be interpreted as an offer of compensation. You may view your privacy rights by reviewing Qcells\' Privacy Policy or by contacting our HR team for a copy.
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