Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You’ll use your fashion and product knowledge to give customers the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use your product and fashion knowledge to share relevant information to customers Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practice for in-store OMNI Services and in-store tech services/tools (InStore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all H&S guidelines and legal requirements applicable to the role and responsibilities Qualifications
Who You Are As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive, diverse and equitable workplace We are a values-driven organization guided by our seven values Access to Colleague Resource Groups for community and networking opportunities Inclusive culture where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave and paid time off Employee discount at H&M, Other Stories, COS and more Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.00 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. Additional duties may be assigned at the company's discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Benefits
We offer attractive benefits with extensive development opportunities. All employees receive a staff discount and access to the H&M Incentive Program (HIP). Benefits vary by market and employment type. Inclusion & Diversity
H&M Group is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We encourage applications from all backgrounds and do not request a cover letter for this reason. Company Description
H&M is a fashion brand offering the latest styles and inspiration, with a sustainability focus. Learn more about H&M here. Store Roles Assessment
We use automated decision-making for skill-based recruitment within some stores. Assessments are evaluated with strategic human oversight and have been audited. If you have difficulties, you can request an alternative method of assessment by contacting recruitment_support@hm.com.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You’ll use your fashion and product knowledge to give customers the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use your product and fashion knowledge to share relevant information to customers Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practice for in-store OMNI Services and in-store tech services/tools (InStore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all H&S guidelines and legal requirements applicable to the role and responsibilities Qualifications
Who You Are As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive, diverse and equitable workplace We are a values-driven organization guided by our seven values Access to Colleague Resource Groups for community and networking opportunities Inclusive culture where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave and paid time off Employee discount at H&M, Other Stories, COS and more Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.00 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. Additional duties may be assigned at the company's discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Benefits
We offer attractive benefits with extensive development opportunities. All employees receive a staff discount and access to the H&M Incentive Program (HIP). Benefits vary by market and employment type. Inclusion & Diversity
H&M Group is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We encourage applications from all backgrounds and do not request a cover letter for this reason. Company Description
H&M is a fashion brand offering the latest styles and inspiration, with a sustainability focus. Learn more about H&M here. Store Roles Assessment
We use automated decision-making for skill-based recruitment within some stores. Assessments are evaluated with strategic human oversight and have been audited. If you have difficulties, you can request an alternative method of assessment by contacting recruitment_support@hm.com.
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