About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell products and provide customers with support and guidance. You will use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and omni-channel experience where available, supporting direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Stay up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for the role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation, execution and maintaining attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Maintain stock levels with replenishment routines on the sales floor Follow best practice for in-store omni services and in-store tech tools Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are As a Sales Advisor, you are passionate about fashion and what is created in-store Motivated by giving customers a great experience You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented You enjoy working in a collaborative and dynamic environment You have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience in customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusive, diverse and equitable workplaces We are a values-driven organization guided by our seven values Access to Colleague Resource Groups to find community and networking opportunities Inclusive company where you can be yourself at work Access to a large global talent community with career growth opportunities Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off including a community day Employee discount with H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.00 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. H&M may pay more or less than the posted range depending on candidate qualifications. The range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support@hm.com.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell products and provide customers with support and guidance. You will use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and omni-channel experience where available, supporting direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Stay up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for the role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation, execution and maintaining attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Maintain stock levels with replenishment routines on the sales floor Follow best practice for in-store omni services and in-store tech tools Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are As a Sales Advisor, you are passionate about fashion and what is created in-store Motivated by giving customers a great experience You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented You enjoy working in a collaborative and dynamic environment You have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience in customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusive, diverse and equitable workplaces We are a values-driven organization guided by our seven values Access to Colleague Resource Groups to find community and networking opportunities Inclusive company where you can be yourself at work Access to a large global talent community with career growth opportunities Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off including a community day Employee discount with H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.00 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. H&M may pay more or less than the posted range depending on candidate qualifications. The range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support@hm.com.
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