Overview
Position: Personal Banker, Retail — Annapolis, Maryland. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. Note: PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. Candidates are encouraged to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Responsibilities
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately. Additional Team and Culture Notes
PNC Employees take pride in our reputation and are expected to maintain customer focus, risk management and service standards. Qualifications
Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience Roles at this level typically require an Associate or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay and Benefits
Base Salary: $44,720.00 – $63,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits include medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, back-up care, educational assistance, wellness programs, and more. Paid time off varies by eligibility and tenure. Application Window
Generally, this opening is posted for two business days from 01/30/2026, though it may be longer with business discretion. Disability Accommodations and EEO
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the job ID in the subject line. Applicants may also call 877-968-7762 for accommodation assistance. All information provided will be kept confidential to provide needed reasonable accommodations. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of FDIA Section 19 and, for any registered role, the SAFE Act and FINRA where applicable.
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Position: Personal Banker, Retail — Annapolis, Maryland. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. Note: PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. Candidates are encouraged to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Responsibilities
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately. Additional Team and Culture Notes
PNC Employees take pride in our reputation and are expected to maintain customer focus, risk management and service standards. Qualifications
Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience Roles at this level typically require an Associate or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay and Benefits
Base Salary: $44,720.00 – $63,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits include medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, back-up care, educational assistance, wellness programs, and more. Paid time off varies by eligibility and tenure. Application Window
Generally, this opening is posted for two business days from 01/30/2026, though it may be longer with business discretion. Disability Accommodations and EEO
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the job ID in the subject line. Applicants may also call 877-968-7762 for accommodation assistance. All information provided will be kept confidential to provide needed reasonable accommodations. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of FDIA Section 19 and, for any registered role, the SAFE Act and FINRA where applicable.
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