Sales & Catering Administrator - Sheraton Indianapolis City Centre
Remington Hospitality, Indianapolis, Indiana, us, 46262
Administrative and clerical support to the Sales & Catering team to ensure efficient daily operations. Serve as a professional point of contact for client inquiries, phone calls, and internal requests. Assist with proposal preparation, contracts, correspondence, and client follow-up. Support group room block management, including block setup, maintenance, and monitoring of pickup. Assist with coordination of internal meetings, site inspections, sales initiatives, and client visits. Maintain accurate records, files, and sales databases in accordance with brand and hotel standards. Collaborate with Revenue Management, Reservations, Events, and Operations teams to ensure seamless execution. Uphold Sheraton service standards while delivering exceptional customer service to both internal and external partners.
Responsibilities
Provide administrative and clerical support to the Sales & Catering team to ensure efficient daily operations
Serve as a professional point of contact for client inquiries, phone calls, and internal requests
Assist with proposal preparation, contracts, correspondence, and client follow-up
Support group room block management, including block setup, maintenance, and monitoring of pickup
Assist with coordination of internal meetings, site inspections, sales initiatives, and client visits
Maintain accurate records, files, and sales databases in accordance with brand and hotel standards
Collaborate with Revenue Management, Reservations, Events, and Operations teams to ensure seamless execution
Uphold Sheraton service standards while delivering exceptional customer service to both internal and external partners
Qualifications
1+ year of administrative experience, preferably in hospitality, sales, or events
Experience or familiarity with group room blocks or hotel reservations systems a plus
Experience with Lightspeed and Marriott CI a plus
Proficiency in Microsoft Office Suite and database management systems
Strong verbal and written communication skills
Excellent organizational skills with strong attention to detail
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Team-oriented mindset with a positive, service-focused attitude
Training will be provided on hotel systems, brand standards, and departmental processes to support success and career growth
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Responsibilities
Provide administrative and clerical support to the Sales & Catering team to ensure efficient daily operations
Serve as a professional point of contact for client inquiries, phone calls, and internal requests
Assist with proposal preparation, contracts, correspondence, and client follow-up
Support group room block management, including block setup, maintenance, and monitoring of pickup
Assist with coordination of internal meetings, site inspections, sales initiatives, and client visits
Maintain accurate records, files, and sales databases in accordance with brand and hotel standards
Collaborate with Revenue Management, Reservations, Events, and Operations teams to ensure seamless execution
Uphold Sheraton service standards while delivering exceptional customer service to both internal and external partners
Qualifications
1+ year of administrative experience, preferably in hospitality, sales, or events
Experience or familiarity with group room blocks or hotel reservations systems a plus
Experience with Lightspeed and Marriott CI a plus
Proficiency in Microsoft Office Suite and database management systems
Strong verbal and written communication skills
Excellent organizational skills with strong attention to detail
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Team-oriented mindset with a positive, service-focused attitude
Training will be provided on hotel systems, brand standards, and departmental processes to support success and career growth
#J-18808-Ljbffr