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Account Director

Recess, New York, New York, us, 10261

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Recess Studios

is a brand agency built to challenge the expected. With offices in Portland and New York, we deliver end-to-end brand solutions, foundational development, consistent application across every touchpoint, and strategic amplification that drives impact. Our multidisciplinary team imagines worlds, crafts honest narratives, and creates experiences at the intersection of culture and commerce. We prize Good Honest Work by Good Honest People, building lasting partnerships through clear standards, tidy operations, and results that exceed expectations.

JOB OVERVIEW The Account Director (AD) leads a portfolio of partners and internal teams. This role focuses on strategy, new business, and account direction—setting the plan, raising the bar, and solving issues before they escalation. The AD knows the work well enough to coach, course‑correct, and protect margin, timeline, and quality, while simultaneously leveraging project momentum to expand business. The AD is the single point of authority for their accounts and an internal and external steady voice for Recess standards.

KEY RESPONSIBILITIES

Set quarterly goals, success metrics, and clear plans for the accounts in your portfolio

Provide coaching, feedback, and direction to hybrid PM/AMs; run performance check‑ins and hold the team to A‑grade standards

Serve as primary strategic partner to senior client stakeholders; lead business reviews and roadmap conversations

Understand partner business fundamentals and priorities; translate them into scopes, timelines, and budgets that hold

Advocate for Recess capabilities to expand partnerships; shape and pursue new business aligned to each account’s goals

Ensure timely, on‑budget, to‑spec delivery; approve margin exceptions and change‑control posture

Resolve issues quickly to maintain and strengthen trust; document decisions and follow through

Build account plans with quarterly benchmarks, growth targets, and risk plans

Identify up‑sell and cross‑sell opportunities; partner with New Business on pursuits and pitches

Oversee accurate, timely invoicing inputs and PO/CO compliance across your book

Ensure partners are kept apprised of all activity; own timely, accurate documentation and correspondence

Create and present clear, succinct reports on portfolio performance to senior leadership and clients

Present complex information simply; turn data into decisions and next steps

Reinforce Recess operating discipline: kickoff hygiene, change orders before scope shifts, forecast lock after the 15th of each month, wraps on time

Serve as a business thought leader amongst internal leadership peers to ensure Recess is top of mind for all partners at all time.

Contribute to Recess storytelling through support and guidance on project recap assets to be published across Recess’ website, social media and capabilities decks.

QUALIFICATIONS

Proven experience as an Account Director or comparable client‑lead role in brand/creative/marketing

Bachelor’s degree in business, marketing/advertising, communications, or related field

10+ years leading integrated accounts with measurable growth and retention

Demonstrable expertise in pricing, budget negotiations, and margin protection

Strong grasp of business fundamentals and account planning

Comfortable with performance metrics, forecasting, and portfolio reporting

Proficient with Keynote, Google/Office suite; fluency in project collaboration tools

Exceptional communication and relationship skills; earns trust with clarity and follow‑through

Outstanding organizational and leadership ability; can coach and develop a team of 2+

Exhibits integrity, accountability, and a bias for action; disciplined, decisive, and willing to be constructively disagreeable when standards are at stake

Commitment to self‑development and developing others

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