Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams, Frederick, Maryland, United States, 21701
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality visual standards. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the United States without needing sponsorship
Must have strong English reading, writing, comprehension, and communication skills
Must have Spanish reading, writing, comprehension, and communication skills
Must have a valid, unrestricted Driver’s License
Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally with or without reasonable accommodation
Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
If internal, must have a “meets expectations” performance rating and completed all required HR Cloud eLearning courses
Preferred Qualifications
High School diploma or GED
At least one (1) year of experience in a delivery, retail, or customer‑service position
Experience selling paint and paint‑related products
Experience operating tinting and mixing equipment
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions brighten and strengthen the places and spaces in our world. We invest in our people and provide inclusive opportunities for growth, connection, and well‑being.
Process to Get Started 1. Apply online at our Careers page. 2. Complete a digital video interview. 3. If selected, attend an in‑store interview. 4. Upon successful assessment, you will join our team.
Equal Employment Opportunity Statement Sherwin‑Williams is a proud Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristic. All hiring practices, including background checks and employment decisions, comply with applicable federal, state, and local laws.
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Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the United States without needing sponsorship
Must have strong English reading, writing, comprehension, and communication skills
Must have Spanish reading, writing, comprehension, and communication skills
Must have a valid, unrestricted Driver’s License
Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally with or without reasonable accommodation
Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
If internal, must have a “meets expectations” performance rating and completed all required HR Cloud eLearning courses
Preferred Qualifications
High School diploma or GED
At least one (1) year of experience in a delivery, retail, or customer‑service position
Experience selling paint and paint‑related products
Experience operating tinting and mixing equipment
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions brighten and strengthen the places and spaces in our world. We invest in our people and provide inclusive opportunities for growth, connection, and well‑being.
Process to Get Started 1. Apply online at our Careers page. 2. Complete a digital video interview. 3. If selected, attend an in‑store interview. 4. Upon successful assessment, you will join our team.
Equal Employment Opportunity Statement Sherwin‑Williams is a proud Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristic. All hiring practices, including background checks and employment decisions, comply with applicable federal, state, and local laws.
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