A leading private equity firm known for partnering with experienced operators to build industry-leading businesses. With investments spanning Business & Consumer Services, Financial Services & Technology, Healthcare, and Technology, Media & Telecommunications, the firm manages over $27 billion in equity capital. Offices are located in Chicago, New York, and Florida.
The Role of Helpdesk Specialist The Helpdesk Specialist will troubleshoot issues, document resolutions, and work closely with engineering and other technical teams to ensure seamless operations.
Reporting to the Head of IT, this individual will play a key role in support operations, including the rollout of new tools and services, equipment deployments, and application migrations. A strong customer-service mindset, a passion for technology, and the ability to manage priorities in a fast-paced environment are essential.
Deliver professional, high-touch support via phone and desk-side assistance.
Manage and update tickets within the ITSM platform.
Support onboarding and offboarding tasks, including account setup and equipment configuration.
Track and maintain hardware and software inventory.
Set up and support conference room and audiovisual technology for internal and external meetings.
Assist with mobility account management and mobile device support.
Participate in an on-call rotation for after-hours coverage.
Identify recurring issues and contribute to long-term solutions.
Assist with onboarding employees, configuration and access to accounts, and equipment management.
Knowledge & Experience
4–6 years of technical support experience in a small or mid-sized environment.
Strong troubleshooting skills for Windows 10/11 devices and common desktop hardware.
Experience administering Active Directory and O365/Exchange.
Familiarity with MDM platforms and support for iPhone/iPad/MiFi devices.
Knowledge of Microsoft Office, malware prevention/removal, and Cisco IP phone systems.
Proven ability to manage multiple priorities and adapt quickly.
Excellent communication and customer-service skills; experience working with vendors is a plus.
Bachelor’s degree in MIS, Computer Science, or a related field preferred; relevant certifications (CompTIA A+, Microsoft, ITIL) are beneficial.
Experience in a professional, high-touch service environment.
This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.
Benefits Offered: Employer provides access to:
Medical and dental insurance
PTO
Candidates can accrue up to 40 hours of PSL each year
PSL is carried over year over year
New York State has the following sick leave policy: accrue 1 hour for every 30 hours worked up to 40 hours. If you are based in a different state, please inquire about that state’s sick leave policy.
#J-18808-Ljbffr
The Role of Helpdesk Specialist The Helpdesk Specialist will troubleshoot issues, document resolutions, and work closely with engineering and other technical teams to ensure seamless operations.
Reporting to the Head of IT, this individual will play a key role in support operations, including the rollout of new tools and services, equipment deployments, and application migrations. A strong customer-service mindset, a passion for technology, and the ability to manage priorities in a fast-paced environment are essential.
Deliver professional, high-touch support via phone and desk-side assistance.
Manage and update tickets within the ITSM platform.
Support onboarding and offboarding tasks, including account setup and equipment configuration.
Track and maintain hardware and software inventory.
Set up and support conference room and audiovisual technology for internal and external meetings.
Assist with mobility account management and mobile device support.
Participate in an on-call rotation for after-hours coverage.
Identify recurring issues and contribute to long-term solutions.
Assist with onboarding employees, configuration and access to accounts, and equipment management.
Knowledge & Experience
4–6 years of technical support experience in a small or mid-sized environment.
Strong troubleshooting skills for Windows 10/11 devices and common desktop hardware.
Experience administering Active Directory and O365/Exchange.
Familiarity with MDM platforms and support for iPhone/iPad/MiFi devices.
Knowledge of Microsoft Office, malware prevention/removal, and Cisco IP phone systems.
Proven ability to manage multiple priorities and adapt quickly.
Excellent communication and customer-service skills; experience working with vendors is a plus.
Bachelor’s degree in MIS, Computer Science, or a related field preferred; relevant certifications (CompTIA A+, Microsoft, ITIL) are beneficial.
Experience in a professional, high-touch service environment.
This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.
Benefits Offered: Employer provides access to:
Medical and dental insurance
PTO
Candidates can accrue up to 40 hours of PSL each year
PSL is carried over year over year
New York State has the following sick leave policy: accrue 1 hour for every 30 hours worked up to 40 hours. If you are based in a different state, please inquire about that state’s sick leave policy.
#J-18808-Ljbffr