Overview
We’re seeking a Senior Product Designer to lead research, discovery, and insight generation across the ticketing and live-entertainment ecosystem. This role will explore new and emerging verticals by uncovering customer needs, mapping operational workflows, and analyzing large-scale behavioral patterns. You will help shape how our products scale across high-volume, mission-critical environments, influencing product strategy, experience design, and go-to-market decisions. This position is hybrid and requires regular in-office collaboration in Los Angeles. Responsibilities
Discovery & Research
Conduct user interviews and field research within emerging verticals. Create customer journeys for each vertical, including ticketing, access control, event creation, inventory management, fan engagement, and marketing needs. Analyze industry economics, competitive tools, pricing structures, and technological gaps. Evaluate how existing ticketing capabilities scale or adapt to new use cases (timed events, season passes, memberships, multi-venue operations). Identify product gaps and collaborate with product teams to define new features or enhancements. Build personas, journey maps, and value propositions for new market segments. UX Strategy & Cross-Functional Collaboration
Lead UX discovery and mixed-methods research across the full ticketing lifecycle. Build a continuous discovery practice that informs product strategy and roadmap decisions. Analyze behavior across large-scale systems (onsale flows, queueing, inventory, checkout). Translate insights into actionable requirements, prototypes, and strategic recommendations. Partner with Product, Engineering, Data, and CX to align on customer needs and opportunities. Advocate for accessible, inclusive, and high-performance user experiences. Analysis & Reporting
Track product usage (ticket sales velocity, redemption patterns, scanning throughput) to monitor and optimize performance. Analyze operational data from pilot programs within new verticals and recommend strategic next steps. Deliver reports synthesizing qualitative and quantitative insights to guide product and go-to-market decisions. Experience
Required Skills & Qualifications
7–10+ years in UX research, discovery, design strategy, or related roles; 3+ years in a senior or lead-level capacity. Background in high-volume e-commerce or transactional platforms (ticketing, travel, entertainment, retail, etc.). Strong grounding in qualitative and quantitative research methods. Ability to drive clarity in ambiguous environments and influence cross-functional partners. Excellent communication, storytelling, and insight-narrative skills. Skills & Expertise
Strong analytical skills and comfort working with data-heavy insights. Ability to translate customer needs into clear product and operational recommendations. Proficiency in user research methodologies (interviews, shadowing, surveys). Experience with market landscape and competitive analysis. Workflow mapping and persona development. Ability to synthesize ambiguous inputs into structured product insights. Experience evaluating scalability and constraints within high-volume operational processes. Compensation & Benefits
Salary: $140,000-$170,000 Health care plan (Medical, Dental & Vision) Retirement Plan (IRA; 401(k) match up to 5%) Life Insurance (Basic, Voluntary & AD&D) Short-Term & Long-Term Disability EEO Statement
At Eventim, we celebrate diversity and are committed to creating an inclusive environment for all employees. Eventim provides equal employment opportunities to all applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs.
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We’re seeking a Senior Product Designer to lead research, discovery, and insight generation across the ticketing and live-entertainment ecosystem. This role will explore new and emerging verticals by uncovering customer needs, mapping operational workflows, and analyzing large-scale behavioral patterns. You will help shape how our products scale across high-volume, mission-critical environments, influencing product strategy, experience design, and go-to-market decisions. This position is hybrid and requires regular in-office collaboration in Los Angeles. Responsibilities
Discovery & Research
Conduct user interviews and field research within emerging verticals. Create customer journeys for each vertical, including ticketing, access control, event creation, inventory management, fan engagement, and marketing needs. Analyze industry economics, competitive tools, pricing structures, and technological gaps. Evaluate how existing ticketing capabilities scale or adapt to new use cases (timed events, season passes, memberships, multi-venue operations). Identify product gaps and collaborate with product teams to define new features or enhancements. Build personas, journey maps, and value propositions for new market segments. UX Strategy & Cross-Functional Collaboration
Lead UX discovery and mixed-methods research across the full ticketing lifecycle. Build a continuous discovery practice that informs product strategy and roadmap decisions. Analyze behavior across large-scale systems (onsale flows, queueing, inventory, checkout). Translate insights into actionable requirements, prototypes, and strategic recommendations. Partner with Product, Engineering, Data, and CX to align on customer needs and opportunities. Advocate for accessible, inclusive, and high-performance user experiences. Analysis & Reporting
Track product usage (ticket sales velocity, redemption patterns, scanning throughput) to monitor and optimize performance. Analyze operational data from pilot programs within new verticals and recommend strategic next steps. Deliver reports synthesizing qualitative and quantitative insights to guide product and go-to-market decisions. Experience
Required Skills & Qualifications
7–10+ years in UX research, discovery, design strategy, or related roles; 3+ years in a senior or lead-level capacity. Background in high-volume e-commerce or transactional platforms (ticketing, travel, entertainment, retail, etc.). Strong grounding in qualitative and quantitative research methods. Ability to drive clarity in ambiguous environments and influence cross-functional partners. Excellent communication, storytelling, and insight-narrative skills. Skills & Expertise
Strong analytical skills and comfort working with data-heavy insights. Ability to translate customer needs into clear product and operational recommendations. Proficiency in user research methodologies (interviews, shadowing, surveys). Experience with market landscape and competitive analysis. Workflow mapping and persona development. Ability to synthesize ambiguous inputs into structured product insights. Experience evaluating scalability and constraints within high-volume operational processes. Compensation & Benefits
Salary: $140,000-$170,000 Health care plan (Medical, Dental & Vision) Retirement Plan (IRA; 401(k) match up to 5%) Life Insurance (Basic, Voluntary & AD&D) Short-Term & Long-Term Disability EEO Statement
At Eventim, we celebrate diversity and are committed to creating an inclusive environment for all employees. Eventim provides equal employment opportunities to all applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs.
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