Job Summary
The Senior Account Manager owns the client-facing relationship post‑sale, providing superior client service through premium campaign management, relationship development, account retention and upsell activities. The Senior Account Manager maximizes client retention and generates upsell revenue by delivering best‑in‑class reporting, insights and results.
Duties and Responsibilities
Cultivate relationships with existing clients to maximize client satisfaction, retention and growth.
Assess client needs to implement strategies to meet client KPIs and help drive revenue for Nexxen.
Act as a liaison between client and internal departments to coordinate campaign updates, upsell opportunities and troubleshoot delivery and performance issues.
Manage the campaign launch process from start to finish, including client kick‑off call, strategy recommendation, asset collection, optimization and delivery of performance reporting.
Utilize Salesforce and update subsequent internal systems to ensure all campaign information is accurate and up‑to‑date.
Deeply understand Nexxen’s entire product offering and best practices for campaign effectiveness and upselling.
Proactively use data, trends, market insights and logic to develop tailored campaign recommendations and upsell opportunities for continued success.
Support regional growth goals QoQ and serve as the primary point of contact for the customer on day‑to‑day account needs.
Work directly under the supervision of the Account Management Director or Manager.
Collaborate closely with other Account Managers on the team to provide support and teamwork.
Become a subject matter expert on specific aspects of the business and take ownership of knowledge sharing within the Account Management team.
Contribute to building team culture and empowering team members to live up to company values.
Desired Characteristics / Skills / Experience
4+ years in digital media or account management.
Previous Account Management or Client Success experience strongly preferred.
Experience working in a cross‑functional, client‑facing role with proven ability to manage competing priorities.
Self‑motivated to learn about products, technology, customers and competitors.
Process oriented with strict attention to detail.
Excellent communication, organizational, analytical, presentation and project management skills.
Strong understanding of programmatic, ad tech, self‑serve DSPs, SSPs, market and auction dynamics a plus.
Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities.
Minimum Required Skills / Education / Experience
Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers.
PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets.
Proven verbal and written communication skills in a consultative, client‑facing environment.
BA/BS, or graduate degree preferred with a strong academic record.
Compensation and Benefits In support of pay transparency and equity, the minimum and maximum full‑time annual base salary for this role is \$80,000 - \$96,000 at the time of posting, with potential for incentive or bonus. Candidates hired to work in other locations will receive the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation and company‑paid holidays. The specific programs and options available will vary depending on the state, start date and employment type.
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Duties and Responsibilities
Cultivate relationships with existing clients to maximize client satisfaction, retention and growth.
Assess client needs to implement strategies to meet client KPIs and help drive revenue for Nexxen.
Act as a liaison between client and internal departments to coordinate campaign updates, upsell opportunities and troubleshoot delivery and performance issues.
Manage the campaign launch process from start to finish, including client kick‑off call, strategy recommendation, asset collection, optimization and delivery of performance reporting.
Utilize Salesforce and update subsequent internal systems to ensure all campaign information is accurate and up‑to‑date.
Deeply understand Nexxen’s entire product offering and best practices for campaign effectiveness and upselling.
Proactively use data, trends, market insights and logic to develop tailored campaign recommendations and upsell opportunities for continued success.
Support regional growth goals QoQ and serve as the primary point of contact for the customer on day‑to‑day account needs.
Work directly under the supervision of the Account Management Director or Manager.
Collaborate closely with other Account Managers on the team to provide support and teamwork.
Become a subject matter expert on specific aspects of the business and take ownership of knowledge sharing within the Account Management team.
Contribute to building team culture and empowering team members to live up to company values.
Desired Characteristics / Skills / Experience
4+ years in digital media or account management.
Previous Account Management or Client Success experience strongly preferred.
Experience working in a cross‑functional, client‑facing role with proven ability to manage competing priorities.
Self‑motivated to learn about products, technology, customers and competitors.
Process oriented with strict attention to detail.
Excellent communication, organizational, analytical, presentation and project management skills.
Strong understanding of programmatic, ad tech, self‑serve DSPs, SSPs, market and auction dynamics a plus.
Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities.
Minimum Required Skills / Education / Experience
Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers.
PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets.
Proven verbal and written communication skills in a consultative, client‑facing environment.
BA/BS, or graduate degree preferred with a strong academic record.
Compensation and Benefits In support of pay transparency and equity, the minimum and maximum full‑time annual base salary for this role is \$80,000 - \$96,000 at the time of posting, with potential for incentive or bonus. Candidates hired to work in other locations will receive the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation and company‑paid holidays. The specific programs and options available will vary depending on the state, start date and employment type.
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