Customer Strategy & Design Manager page is loaded## Customer Strategy & Design Managerlocations:
23F The Globe Towertime type:
Full timeposted on:
Posted Todayjob requisition id:
R0000019565At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach, starting from organizational goals and customer needs, to identify growth opportunities, develop transformation roadmaps, and craft business recommendations that deliver measurable impact. Focused on aligning customer-centric strategies with enterprise priorities, this role engages stakeholders, builds business cases, and drives decision-making at the executive level. Success is measured by the adoption and implementation of strategic initiatives that result in improved customer outcomes and business value.**DUTIES AND RESPONSIBILITIES:*** **Strategic Client Engagement & Discovery**: Lead structured discovery sessions with Globe’s strategic enterprise clients to uncover transformation triggers, define strategic challenges, and identify untapped growth opportunities. Frame ambiguous client problems into well-scoped strategic opportunities.* **Customer Journey Mapping & Gap Identification**: Map out the end-to-end customer journey across functional touchpoints to diagnose friction points, unmet needs, and engagement gaps. Translate findings into prioritized themes aligned with Globe’s portfolio and customer lifecycle strategies.* **Opportunity Prioritization & Solution Framing**: Collaborate with internal teams to frame high-impact solutions tailored to industry-specific contexts and client maturity. Use consulting frameworks (e.g., JTBD, Value Chain, 7S) to evaluate opportunity attractiveness and feasibility.* **Strategic Deliverable Development**: Drive the creation of executive-facing outputs including strategic recommendations, journey maps, opportunity roadmaps, and transformation summaries. Ensure deliverables meet consulting-grade quality and are tailored for C-level engagement.* **Internal Alignment & Handover Preparation**: Facilitate alignment with Sales, Product, and GTM stakeholders to ensure continuity post-engagement. Prepare strategic handover packs that guide downstream solution design and execution by relevant implementation teams.**REQUIREMENTS:*** 5-7 years in management consulting, corporate strategy, or customer transformation* Experience leading client-facing engagements in a structured consulting environment* Deep understanding of enterprise-level customer journeys and transformation priorities* Proficient in strategic recommendation development and CX-driven opportunity mapping* Bachelor’s degree in Business, Management Engineering, or equivalent field**Equal Opportunity Employer**
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessedMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.Purpose*In everything we do, we treat people right to create a Globe of Good.*Vision*We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.*Mission*We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.* #J-18808-Ljbffr
23F The Globe Towertime type:
Full timeposted on:
Posted Todayjob requisition id:
R0000019565At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach, starting from organizational goals and customer needs, to identify growth opportunities, develop transformation roadmaps, and craft business recommendations that deliver measurable impact. Focused on aligning customer-centric strategies with enterprise priorities, this role engages stakeholders, builds business cases, and drives decision-making at the executive level. Success is measured by the adoption and implementation of strategic initiatives that result in improved customer outcomes and business value.**DUTIES AND RESPONSIBILITIES:*** **Strategic Client Engagement & Discovery**: Lead structured discovery sessions with Globe’s strategic enterprise clients to uncover transformation triggers, define strategic challenges, and identify untapped growth opportunities. Frame ambiguous client problems into well-scoped strategic opportunities.* **Customer Journey Mapping & Gap Identification**: Map out the end-to-end customer journey across functional touchpoints to diagnose friction points, unmet needs, and engagement gaps. Translate findings into prioritized themes aligned with Globe’s portfolio and customer lifecycle strategies.* **Opportunity Prioritization & Solution Framing**: Collaborate with internal teams to frame high-impact solutions tailored to industry-specific contexts and client maturity. Use consulting frameworks (e.g., JTBD, Value Chain, 7S) to evaluate opportunity attractiveness and feasibility.* **Strategic Deliverable Development**: Drive the creation of executive-facing outputs including strategic recommendations, journey maps, opportunity roadmaps, and transformation summaries. Ensure deliverables meet consulting-grade quality and are tailored for C-level engagement.* **Internal Alignment & Handover Preparation**: Facilitate alignment with Sales, Product, and GTM stakeholders to ensure continuity post-engagement. Prepare strategic handover packs that guide downstream solution design and execution by relevant implementation teams.**REQUIREMENTS:*** 5-7 years in management consulting, corporate strategy, or customer transformation* Experience leading client-facing engagements in a structured consulting environment* Deep understanding of enterprise-level customer journeys and transformation priorities* Proficient in strategic recommendation development and CX-driven opportunity mapping* Bachelor’s degree in Business, Management Engineering, or equivalent field**Equal Opportunity Employer**
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessedMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.Purpose*In everything we do, we treat people right to create a Globe of Good.*Vision*We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.*Mission*We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.* #J-18808-Ljbffr