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(USA) Tire and Battery Service Advisor

Sam's Club, Murrieta, California, us, 92564

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Overview Position Summary...

What you'll do...

Responsibilities

Be a Team Member: Collaborates with team members to fulfil sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service.

Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.

Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapts to new tools and encourages others to use them.

Be an Owner: Communicates equipment, tools, and supplies needs; leads tracking and monitoring of returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory, audits, safety and compliance standards; reports complaints, safety hazards, and problems with products, services, and work areas; completes paperwork logs and other required documentation; ensures merchandise is packaged, labeled, and stored per company policies; identifies member needs, assists with purchasing decisions, and resolves issues and concerns.

Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience, modeling high-quality service and products, developing, influencing, and inspiring others to work in a respectful, supportive, and team-oriented style; understands roadblocks and assists in training team members.

Complies with company policies, procedures, and standards of ethics and integrity by implementing action plans, using the Open Door Policy, and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; identifies priorities, deadlines, and expectations; communicates progress and information; determines and recommends ways to address improvement opportunities; adapts to change, difficulties, and feedback.

Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.

Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping develop and mentoring others, recognizes contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members: Delivers results while putting the customer first.

Serve our Customers and Members: Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.

Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits and Compensation

Health benefits include medical, vision, and dental coverage.

Financial benefits include 401(k), stock purchase, and company-paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes. Amount varies by job classification and tenure and will meet or exceed paid sick leave laws where applicable. See One.Walmart notices for details.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for associates; programs include high school completion to bachelor’s degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are paid by Walmart.

The hourly wage range for this position is $19.00 to $26.00. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation in the form of premiums may apply in specific circumstances.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Qualifications Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Valid state-issued driver’s license.

18 years of age or older.

Preferred Qualifications

Auto service industry or retail experience.

Primary Location: 40500 Murrieta Hot Springs Rd, Murrieta, CA 92563-6403, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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