Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO004282 Full-Time On-site Cavco Seguin 2301 N State Highway 46 Seguin, TX 78155, USA Job Details
Description
Service Department Customer Service Admin Reports to Service Manager Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing Primary Responsibilities: Call/Take phone calls from homeowners and retailers in their respective areas Contacts home owner and evaluates cosmetic repairs needed from list they supplied
Verify correct home owner information, phone numbers, email address, home location physical address Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty Contact retailers regarding and lot or display model re-work
Assign technician to home owner within their geographic location Writes Work Orders for Service Technicians/Contractors
Writes up parts needed Attaches Dcor Page for home and any schematics needed to complete repairs at job site Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
Finalize work orders, and determinations for state
close out in system (Deacom). Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings. Review completed work orders for any flaws, or inadequacies on technician's part. MINIMUM QUALIFICATIONS Requires a high school diploma or its equivalent. Working as a Customer Service typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Bilingual is Preferred AR/AP experience a plus Qualifications
Skills
Preferred
Microsoft Excel
Some Knowledge
Behaviors
Preferred
Team Player
: Works well as a member of a group
Motivations
Preferred
Self-Starter
: Inspired to perform without outside help
Education
Preferred
High School or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Customer Service Requisition Number: CUSTO004282 Full-Time On-site Cavco Seguin 2301 N State Highway 46 Seguin, TX 78155, USA Job Details
Description
Service Department Customer Service Admin Reports to Service Manager Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing Primary Responsibilities: Call/Take phone calls from homeowners and retailers in their respective areas Contacts home owner and evaluates cosmetic repairs needed from list they supplied
Verify correct home owner information, phone numbers, email address, home location physical address Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty Contact retailers regarding and lot or display model re-work
Assign technician to home owner within their geographic location Writes Work Orders for Service Technicians/Contractors
Writes up parts needed Attaches Dcor Page for home and any schematics needed to complete repairs at job site Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
Finalize work orders, and determinations for state
close out in system (Deacom). Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings. Review completed work orders for any flaws, or inadequacies on technician's part. MINIMUM QUALIFICATIONS Requires a high school diploma or its equivalent. Working as a Customer Service typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Bilingual is Preferred AR/AP experience a plus Qualifications
Skills
Preferred
Microsoft Excel
Some Knowledge
Behaviors
Preferred
Team Player
: Works well as a member of a group
Motivations
Preferred
Self-Starter
: Inspired to perform without outside help
Education
Preferred
High School or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.