Customer Service Representative (Wed.-Sun.)
Zephyr, Gaithersburg, Maryland, United States, 20877
Customer Service Representative (Wed.-Sun.)
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside outby investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter. We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purposebold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community. About This Role
This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full-time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands. What You'll Do Here
Answer calls from customers looking to schedule service jobs Set up new customer accounts and locations Verify and update existing customer account and location information as needed Take accurate and detailed job scheduling information to book unassigned jobs Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours Work closely with DSR to obtain and provide any missing details on booked jobs Partner with DST to handle customer inquiries related to scheduling Perform other duties as assigned and as time allows We'd Love To Hear From You If You Have
High school diploma or equivalent Exceptional customer service skills 2+ years of customer service experience Strong aptitude in computer applications and systems Ability to prioritize and manage multiple tasks simultaneously Strong attention to detail Tact and patience when working with various personalities and sensitive situations Ability to work with minimal supervision, problem-solve, think analytically, and stay organized Demonstrated honesty, integrity, and dependability Excellent interpersonal skills when working with employees, customers, property/project managers, and the public Working Conditions / Physical Demands
Fully remote position Scheduled work hours: Wednesday
Friday: 9:00 AM
6:00 PM Saturday & Sunday: 8:00 AM
5:00 PM Must be willing to work weekends and support off-hours business needs Equipment used includes a laptop and dial pad with headset Monthly work-from-home adjustment provided The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits. Benefits and perks include competitive pay, top-notch benefits, training and career growth, and paid time off. Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside outby investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter. We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purposebold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community. About This Role
This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full-time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands. What You'll Do Here
Answer calls from customers looking to schedule service jobs Set up new customer accounts and locations Verify and update existing customer account and location information as needed Take accurate and detailed job scheduling information to book unassigned jobs Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours Work closely with DSR to obtain and provide any missing details on booked jobs Partner with DST to handle customer inquiries related to scheduling Perform other duties as assigned and as time allows We'd Love To Hear From You If You Have
High school diploma or equivalent Exceptional customer service skills 2+ years of customer service experience Strong aptitude in computer applications and systems Ability to prioritize and manage multiple tasks simultaneously Strong attention to detail Tact and patience when working with various personalities and sensitive situations Ability to work with minimal supervision, problem-solve, think analytically, and stay organized Demonstrated honesty, integrity, and dependability Excellent interpersonal skills when working with employees, customers, property/project managers, and the public Working Conditions / Physical Demands
Fully remote position Scheduled work hours: Wednesday
Friday: 9:00 AM
6:00 PM Saturday & Sunday: 8:00 AM
5:00 PM Must be willing to work weekends and support off-hours business needs Equipment used includes a laptop and dial pad with headset Monthly work-from-home adjustment provided The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits. Benefits and perks include competitive pay, top-notch benefits, training and career growth, and paid time off. Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.