Customer Service Representative (Wed.-Sun.)
Gaithersburg, MD
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.
We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.
About This Role This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full‑time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands.
What You’ll Do Here
Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Verify and update existing customer account and location information as needed
Take accurate and detailed job scheduling information to book unassigned jobs
Assist with dispatching support, including coordinating jobs and supporting field teams during off‑hours
Work closely with DSR to obtain and provide any missing details on booked jobs
Partner with DST to handle customer inquiries related to scheduling
Perform other duties as assigned and as time allows
Qualifications
High school diploma or equivalent
2+ years of customer service experience
Strong aptitude in computer applications and systems
Ability to prioritize and manage multiple tasks simultaneously
Strong attention to detail
Tact and patience when working with various personalities and sensitive situations
Ability to work with minimal supervision, problem‑solve, think analytically, and stay organized
Demonstrated honesty, integrity, and dependability
Excellent interpersonal skills when working with employees, customers, property/project managers, and the public
Working Conditions / Physical Demands Fully remote position
Scheduled work hours: Saturday & Sunday: 8:00 AM – 5:00 PM Must be willing to work weekends and support off‑hours business needs
Equipment used includes a laptop and dial pad with headset
Monthly work‑from‑home adjustment provided
The pay for this position is $18‑$22/hour or more depending on job‑related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.
Benefits and Perks
Competitive Pay : Significant base salary and bonus opportunity
Benefits : We offer top‑notch benefits!
Various medical, dental & vision plans, including 100% employer covered options for you and your family
401(k) match up to 3.5%
100% Company paid long & short‑term disability and life insurance
Cell phone reimbursement and work‑from‑home stipend
Flexible spending accounts for health and dependent care
Training and Career Growth : We are scaling quickly and would support this person’s career growth and development
Paid Time Off : Company paid holidays, unlimited PTO, and a paid Parental Leave Policy
Zephyr and its companies are proud to be an equal‑opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
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Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.
We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.
About This Role This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full‑time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands.
What You’ll Do Here
Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Verify and update existing customer account and location information as needed
Take accurate and detailed job scheduling information to book unassigned jobs
Assist with dispatching support, including coordinating jobs and supporting field teams during off‑hours
Work closely with DSR to obtain and provide any missing details on booked jobs
Partner with DST to handle customer inquiries related to scheduling
Perform other duties as assigned and as time allows
Qualifications
High school diploma or equivalent
2+ years of customer service experience
Strong aptitude in computer applications and systems
Ability to prioritize and manage multiple tasks simultaneously
Strong attention to detail
Tact and patience when working with various personalities and sensitive situations
Ability to work with minimal supervision, problem‑solve, think analytically, and stay organized
Demonstrated honesty, integrity, and dependability
Excellent interpersonal skills when working with employees, customers, property/project managers, and the public
Working Conditions / Physical Demands Fully remote position
Scheduled work hours: Saturday & Sunday: 8:00 AM – 5:00 PM Must be willing to work weekends and support off‑hours business needs
Equipment used includes a laptop and dial pad with headset
Monthly work‑from‑home adjustment provided
The pay for this position is $18‑$22/hour or more depending on job‑related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.
Benefits and Perks
Competitive Pay : Significant base salary and bonus opportunity
Benefits : We offer top‑notch benefits!
Various medical, dental & vision plans, including 100% employer covered options for you and your family
401(k) match up to 3.5%
100% Company paid long & short‑term disability and life insurance
Cell phone reimbursement and work‑from‑home stipend
Flexible spending accounts for health and dependent care
Training and Career Growth : We are scaling quickly and would support this person’s career growth and development
Paid Time Off : Company paid holidays, unlimited PTO, and a paid Parental Leave Policy
Zephyr and its companies are proud to be an equal‑opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
#J-18808-Ljbffr