Customer Service Representative (Wed.-Sun.)
Michael Bonsby HVAC, Plumbing & Electrical, Gaithersburg, Maryland, us, 20883
Customer Service Representative (Wed.-Sun.)
Gaithersburg, MD
About Michael Bonsby HVAC, Plumbing & Electrical Michael Bonsby HVAC, Plumbing & Electrical is an established company with over 20 years of experience providing top tier service to the Maryland, Virginia and Washington D.C. communities.
About This Role This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full-time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands.
What You’ll Do Here
Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Verify and update existing customer account and location information as needed
Take accurate and detailed job scheduling information to book unassigned jobs
Assist with dispatching support, including coordinating jobs and supporting field teams during off‑hours
Work closely with DSR to obtain and provide any missing details on booked jobs
Partner with DST to handle customer inquiries related to scheduling
Perform other duties as assigned and as time allows
Qualifications
High school diploma or equivalent
2+ years of customer service experience
Strong aptitude in computer applications and systems
Ability to prioritize and manage multiple tasks simultaneously
Strong attention to detail
Tact and patience when working with various personalities and sensitive situations
Ability to work with minimal supervision, problem‑solve, think analytically, and stay organized
Demonstrated honesty, integrity, and dependability
Excellent interpersonal skills when working with employees, customers, property/project managers, and the public
Working Conditions / Physical Demands Fully remote position
Scheduled work hours:
Saturday & Sunday: 8:00 AM – 5:00 PM
Must be willing to work weekends and support off‑hours business needs
Equipment used includes a laptop and dial pad with headset
Monthly work‑from‑home adjustment provided
The pay for this position is $18-$22/hour or more depending on job‑related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.
Benefits and Perks Michael Bonsby HVAC, Plumbing & Electrical treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with:
Competitive Pay
Benefits
: We offer top‑notch benefits!
Various medical, dental & vision plans, including 100% employer covered options for you and your family
401(k) match up to 3.5%
100% Company paid long & short‑term disability and life insurance
Flexible spending accounts for health and dependent care
Training and Career Growth
: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth.
Paid Time Off
: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
Company Branded Carhartt Uniforms
Free Energy Drinks
Michael Bonsby HVAC, Plumbing & Electrical is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
#J-18808-Ljbffr
About Michael Bonsby HVAC, Plumbing & Electrical Michael Bonsby HVAC, Plumbing & Electrical is an established company with over 20 years of experience providing top tier service to the Maryland, Virginia and Washington D.C. communities.
About This Role This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full-time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands.
What You’ll Do Here
Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Verify and update existing customer account and location information as needed
Take accurate and detailed job scheduling information to book unassigned jobs
Assist with dispatching support, including coordinating jobs and supporting field teams during off‑hours
Work closely with DSR to obtain and provide any missing details on booked jobs
Partner with DST to handle customer inquiries related to scheduling
Perform other duties as assigned and as time allows
Qualifications
High school diploma or equivalent
2+ years of customer service experience
Strong aptitude in computer applications and systems
Ability to prioritize and manage multiple tasks simultaneously
Strong attention to detail
Tact and patience when working with various personalities and sensitive situations
Ability to work with minimal supervision, problem‑solve, think analytically, and stay organized
Demonstrated honesty, integrity, and dependability
Excellent interpersonal skills when working with employees, customers, property/project managers, and the public
Working Conditions / Physical Demands Fully remote position
Scheduled work hours:
Saturday & Sunday: 8:00 AM – 5:00 PM
Must be willing to work weekends and support off‑hours business needs
Equipment used includes a laptop and dial pad with headset
Monthly work‑from‑home adjustment provided
The pay for this position is $18-$22/hour or more depending on job‑related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.
Benefits and Perks Michael Bonsby HVAC, Plumbing & Electrical treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with:
Competitive Pay
Benefits
: We offer top‑notch benefits!
Various medical, dental & vision plans, including 100% employer covered options for you and your family
401(k) match up to 3.5%
100% Company paid long & short‑term disability and life insurance
Flexible spending accounts for health and dependent care
Training and Career Growth
: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth.
Paid Time Off
: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
Company Branded Carhartt Uniforms
Free Energy Drinks
Michael Bonsby HVAC, Plumbing & Electrical is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
#J-18808-Ljbffr