Job Title
Job Description Key Qualifications: Ability to multi-task/change priorities in a very fast paced office environment. Reliable. Excellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers). Detail oriented. Great initiative. Excellent follow-up. Pro-active positive mindset team player but also works independently. Quick learner. Can troubleshoot issues. Proficient in Microsoft Office, especially Excel. Knowledge of Microsoft Dynamix D365. Customer Service works closely with Sales Team, AR, Marketing, Production and Transportation. Cover front desk for breaks/out of office. Knowledge of the food manufacturing industry, order processing and sales organization experience. BI-Lingual in Spanish helpful but not required. Responsibilities: Order Management: Troubleshoots issues. Checks Promo Assist software for promotions to match dates/items/pricing. Process other orders by fax, email or phone- follows through based on circumstances. Assures weight requirement met- if not seeks upper management approval. Works with Brokers to meet minimums, confirms any changes such as dates. Checks inventory for fulfillment. Alerts brokers of any shortage- finds solutions. Cover colleagues duties when out of office. Fax or email order acknowledgements as needed. Deduction Management: Researches/analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software. Create and edit promotions, make payments, follow up tasks. Closes past promotion based on direction. Sales Support: Interacts with Sales Team- call, email or in person, addresses inquiries and needs. Brings issues to Sales attention. Enters sample orders for sales reps- for pickup or delivery. Communicates w/ brokers or sales reps to keep informed of changes- such as dates or inventory. Awareness of marketing promotions. Warehouse Interaction: Updates appointment log (Excel) local deliveries. Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps. Requests possible additions with warehouse if late order. Adjusts orders as requested- such as if over a truckload. Creates credits as needed- provides to Warehouse for expected return or pick up. Reports: Reviews shortage reports, conditionally contacts customer. Runs certain reports daily from AX - such as shortage, open orders. Inventory: Aware of Red Zone / Overstock, places orders to sell such items. Alerts Production of large quantity orders. Consumer: Responds to consumer inquiries from the Contact Us on various websites. Assist Marketing with Social Media consumer issues. Answers phone- address issues with consumer, monitors voicemails. Enter PNCRs (internal documenting system for consumer issues), send coupons and letters. Responds to incident reports from customers, follows up to closure.
Job Description Key Qualifications: Ability to multi-task/change priorities in a very fast paced office environment. Reliable. Excellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers). Detail oriented. Great initiative. Excellent follow-up. Pro-active positive mindset team player but also works independently. Quick learner. Can troubleshoot issues. Proficient in Microsoft Office, especially Excel. Knowledge of Microsoft Dynamix D365. Customer Service works closely with Sales Team, AR, Marketing, Production and Transportation. Cover front desk for breaks/out of office. Knowledge of the food manufacturing industry, order processing and sales organization experience. BI-Lingual in Spanish helpful but not required. Responsibilities: Order Management: Troubleshoots issues. Checks Promo Assist software for promotions to match dates/items/pricing. Process other orders by fax, email or phone- follows through based on circumstances. Assures weight requirement met- if not seeks upper management approval. Works with Brokers to meet minimums, confirms any changes such as dates. Checks inventory for fulfillment. Alerts brokers of any shortage- finds solutions. Cover colleagues duties when out of office. Fax or email order acknowledgements as needed. Deduction Management: Researches/analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software. Create and edit promotions, make payments, follow up tasks. Closes past promotion based on direction. Sales Support: Interacts with Sales Team- call, email or in person, addresses inquiries and needs. Brings issues to Sales attention. Enters sample orders for sales reps- for pickup or delivery. Communicates w/ brokers or sales reps to keep informed of changes- such as dates or inventory. Awareness of marketing promotions. Warehouse Interaction: Updates appointment log (Excel) local deliveries. Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps. Requests possible additions with warehouse if late order. Adjusts orders as requested- such as if over a truckload. Creates credits as needed- provides to Warehouse for expected return or pick up. Reports: Reviews shortage reports, conditionally contacts customer. Runs certain reports daily from AX - such as shortage, open orders. Inventory: Aware of Red Zone / Overstock, places orders to sell such items. Alerts Production of large quantity orders. Consumer: Responds to consumer inquiries from the Contact Us on various websites. Assist Marketing with Social Media consumer issues. Answers phone- address issues with consumer, monitors voicemails. Enter PNCRs (internal documenting system for consumer issues), send coupons and letters. Responds to incident reports from customers, follows up to closure.