Leasing Specialist New 2134 Butano Drive, Sacramento, California 95825
Avanath Capital Management, LLC, Sacramento, California, United States, 95828
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream
is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role:
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
An Aptitude for Connecting
- Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
An Authentic Attitude
- Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
An Approach that is positive and Professional
- Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.
Qualifications
2+ years of sales and/or customer relations experience
Low-income housing and tax credit experience is highly desired
Bilingual (English & Spanish) highly desired
Thrives in a fast-paced environment
Flexible schedule that may include evenings and weekends
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
Working knowledge of Yardi Voyager Property Management software
Key Accountabilities
Greet and qualify all prospects
Record all telephone and in-person visits on guest cards
Inspect models and available “market-ready”, communicate related service needs to Community Manager
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale
Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements
Update availability report, process applications for approvals
Ensure the apartment is ready for the resident to move in on the agreed date
Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community
Assist in monitoring renewals. Distribute and follow up on renewal notices
Administrative
- Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis; maintain current resident files; distribute notices; maintain commission records
Resident Retention
- Receive calls and visits; listen to resident requests and concerns; quickly complete maintenance service requests and inform the maintenance team; respond to questions about community, repairs, rent, rules; follow up as needed
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily
Maintain open communication with Community Manager and Maintenance Supervisor
Contribute to the cleanliness and curb appeal of the community; assist in planning resident events
Adherence to Property Management Rules, Regulations, and Guidelines
- Conduct all business in accordance with company policies and procedures, Fair Housing, and all laws pertaining to the apartment industry
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable
Physical Demands & Working Conditions
The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols
Frequent sitting and walking
Repetitive use of the computer, keyboard, mouse, and phone
Reading, comprehending, writing, performing calculations, and communicating verbally
May work in an elevated site, may walk on uneven ground
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We offer:
Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more
Growth that is based on achievement and an emphasis on promoting from within our ranks
Development – opportunities to learn and expand knowledge in the industry through online training, classes, and coaching
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our DEI initiatives include practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on gender and diversity equity.
We encourage respectful communication and cooperation, teamwork, work/life balance, and contributions to the communities we serve to promote understanding and respect for diversity.
Compensation Range $20 - $21 USD
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Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream
is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role:
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
An Aptitude for Connecting
- Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
An Authentic Attitude
- Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
An Approach that is positive and Professional
- Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.
Qualifications
2+ years of sales and/or customer relations experience
Low-income housing and tax credit experience is highly desired
Bilingual (English & Spanish) highly desired
Thrives in a fast-paced environment
Flexible schedule that may include evenings and weekends
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
Working knowledge of Yardi Voyager Property Management software
Key Accountabilities
Greet and qualify all prospects
Record all telephone and in-person visits on guest cards
Inspect models and available “market-ready”, communicate related service needs to Community Manager
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale
Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements
Update availability report, process applications for approvals
Ensure the apartment is ready for the resident to move in on the agreed date
Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community
Assist in monitoring renewals. Distribute and follow up on renewal notices
Administrative
- Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis; maintain current resident files; distribute notices; maintain commission records
Resident Retention
- Receive calls and visits; listen to resident requests and concerns; quickly complete maintenance service requests and inform the maintenance team; respond to questions about community, repairs, rent, rules; follow up as needed
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily
Maintain open communication with Community Manager and Maintenance Supervisor
Contribute to the cleanliness and curb appeal of the community; assist in planning resident events
Adherence to Property Management Rules, Regulations, and Guidelines
- Conduct all business in accordance with company policies and procedures, Fair Housing, and all laws pertaining to the apartment industry
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable
Physical Demands & Working Conditions
The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols
Frequent sitting and walking
Repetitive use of the computer, keyboard, mouse, and phone
Reading, comprehending, writing, performing calculations, and communicating verbally
May work in an elevated site, may walk on uneven ground
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We offer:
Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more
Growth that is based on achievement and an emphasis on promoting from within our ranks
Development – opportunities to learn and expand knowledge in the industry through online training, classes, and coaching
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our DEI initiatives include practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on gender and diversity equity.
We encourage respectful communication and cooperation, teamwork, work/life balance, and contributions to the communities we serve to promote understanding and respect for diversity.
Compensation Range $20 - $21 USD
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