Leasing Specialist
Avanath Capital Management, LLC, Sacramento, California, United States, 95828
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role:
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Key Accountabilities
Customer Service & Sales
At all times, provide A+ customer service.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units, communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure the apartment is ready for the resident to move in on the agreed date.
Follow up on prospects that did not close and attempt to close again; if unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
Assist in monitoring renewals. Distribute and follow up on renewal notices.
Administrative
Accept rental payments.
Type leases and complete appropriate paperwork; input information in the Yardi system accurately and in a timely manner.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other tasks as required.
Consistently implement policies of the community.
Resident Retention
Receive all telephone calls and in-person visits; listen to resident requests, concerns, and comments.
Quickly complete maintenance service requests and inform the maintenance team. Answer questions about community, repairs, rent, rules, etc.; follow up timely.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests daily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community on an ongoing basis.
Assist in planning resident events; attend events and participate as a host as directed by the Community Manager.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.
Qualifications
Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low-income housing and tax credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of the computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, and communicating verbally.
May work in an elevated site; may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:
Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth that is based on achievement and an emphasis on promoting from within our ranks, versus just external candidates.
Development – a commitment to creating opportunities to learn and expand knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI are at the core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our diversity initiatives include—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:
Respectful communication and cooperation between all employees.
Teamwork and employee participation, permitting representation of all groups and employee perspectives.
Work/life balance through flexible work schedules to accommodate employees’ varying needs.
Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.
Compensation Range $20 — $21 USD
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The Role:
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Key Accountabilities
Customer Service & Sales
At all times, provide A+ customer service.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units, communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure the apartment is ready for the resident to move in on the agreed date.
Follow up on prospects that did not close and attempt to close again; if unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
Assist in monitoring renewals. Distribute and follow up on renewal notices.
Administrative
Accept rental payments.
Type leases and complete appropriate paperwork; input information in the Yardi system accurately and in a timely manner.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other tasks as required.
Consistently implement policies of the community.
Resident Retention
Receive all telephone calls and in-person visits; listen to resident requests, concerns, and comments.
Quickly complete maintenance service requests and inform the maintenance team. Answer questions about community, repairs, rent, rules, etc.; follow up timely.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests daily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community on an ongoing basis.
Assist in planning resident events; attend events and participate as a host as directed by the Community Manager.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.
Qualifications
Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low-income housing and tax credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of the computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, and communicating verbally.
May work in an elevated site; may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:
Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth that is based on achievement and an emphasis on promoting from within our ranks, versus just external candidates.
Development – a commitment to creating opportunities to learn and expand knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI are at the core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our diversity initiatives include—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:
Respectful communication and cooperation between all employees.
Teamwork and employee participation, permitting representation of all groups and employee perspectives.
Work/life balance through flexible work schedules to accommodate employees’ varying needs.
Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.
Compensation Range $20 — $21 USD
#J-18808-Ljbffr