Overview
Wilshire Consumer Credit | LV Corp
300 S 4th St, Las Vegas, NV 89101, USA
Account Manager I - Mid to Late-Stage Collections
— Las Vegas, NV | On-site
This is an in-office position. All candidates should live within commutable distance of the Las Vegas, NV office.
Compensation
Base Pay:
$17 per hour plus bonus potential based on individual and team performance.
Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
Brief Description This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.
Duties, Tasks, Responsibilities
Assist in the servicing of inbound and outbound calls, delivering excellent customer service while adhering to company policies and procedures.
Initiate outbound calls that lead to successful payment or timely arrangement to satisfy the account delinquency.
Negotiate account payment solutions while maintaining company performance and productivity standards.
Maintain accurate notes and records of all communication and actions on customer accounts.
Engage in active listening to effectively communicate with management, team members, and customers to resolve concerns and complaints.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Review and submit accounts for repossession activity based on mitigating factors.
Accountable for reducing delinquency in the department.
Ensure confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology.
Meet quality assurance and productivity standards.
Handle high-volume calls in a fast-paced environment.
Knowledge, Skills, Licenses
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act
Good computer and typing skills
Team player
General knowledge of Microsoft Excel and Outlook
Web navigation and/or web-based applications
Education High School diploma or equivalent required.
Experience
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
General knowledge of collection and repossession.
Auto collection experience preferred
Benefits (examples listed in the original description)
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a multi-billion-dollar company, plus company matching
Wellness Programs
Discounts on Parks, Museums, Movie Tickets, and Attractions
Company Context Westlake Financial is an internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of dealers. All collections and servicing are performed in-house from a central facility in the Los Angeles area. This section provides context about the employer as described in the original description.
Contact & Acknowledgments Contact:
https://www.westlakefinancial.com/careers/
Acknowledgments:
We will consider all qualified applicants, including those with criminal histories, in accordance with applicable laws. We are an equal-opportunity employer. Reasonable accommodation is available for applicants during the application and interview process.
#CreditCounselor; #DebtCollection; #DebtCollector; #Credit Analysis; #Debt
Job Type: Full-time
Depending on department: Entry level starting at $35,000 - $71,000 per year; Late stage $40,000 - $99,000 per year.
Schedule
Day shift
Overtime
Weekend availability
Location-specific notes and some section headers from the original have been reorganized to improve clarity and readability while preserving the original information.
#J-18808-Ljbffr
Account Manager I - Mid to Late-Stage Collections
— Las Vegas, NV | On-site
This is an in-office position. All candidates should live within commutable distance of the Las Vegas, NV office.
Compensation
Base Pay:
$17 per hour plus bonus potential based on individual and team performance.
Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
Brief Description This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.
Duties, Tasks, Responsibilities
Assist in the servicing of inbound and outbound calls, delivering excellent customer service while adhering to company policies and procedures.
Initiate outbound calls that lead to successful payment or timely arrangement to satisfy the account delinquency.
Negotiate account payment solutions while maintaining company performance and productivity standards.
Maintain accurate notes and records of all communication and actions on customer accounts.
Engage in active listening to effectively communicate with management, team members, and customers to resolve concerns and complaints.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Review and submit accounts for repossession activity based on mitigating factors.
Accountable for reducing delinquency in the department.
Ensure confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology.
Meet quality assurance and productivity standards.
Handle high-volume calls in a fast-paced environment.
Knowledge, Skills, Licenses
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act
Good computer and typing skills
Team player
General knowledge of Microsoft Excel and Outlook
Web navigation and/or web-based applications
Education High School diploma or equivalent required.
Experience
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
General knowledge of collection and repossession.
Auto collection experience preferred
Benefits (examples listed in the original description)
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a multi-billion-dollar company, plus company matching
Wellness Programs
Discounts on Parks, Museums, Movie Tickets, and Attractions
Company Context Westlake Financial is an internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of dealers. All collections and servicing are performed in-house from a central facility in the Los Angeles area. This section provides context about the employer as described in the original description.
Contact & Acknowledgments Contact:
https://www.westlakefinancial.com/careers/
Acknowledgments:
We will consider all qualified applicants, including those with criminal histories, in accordance with applicable laws. We are an equal-opportunity employer. Reasonable accommodation is available for applicants during the application and interview process.
#CreditCounselor; #DebtCollection; #DebtCollector; #Credit Analysis; #Debt
Job Type: Full-time
Depending on department: Entry level starting at $35,000 - $71,000 per year; Late stage $40,000 - $99,000 per year.
Schedule
Day shift
Overtime
Weekend availability
Location-specific notes and some section headers from the original have been reorganized to improve clarity and readability while preserving the original information.
#J-18808-Ljbffr