Director, Clinical Services and Operations
DaVita Inc., West Glocester, Rhode Island, United States
**Posting Date**11/20/2025100 Main StreetSuite B, Middletown, Connecticut, 06457-3422, United States of AmericaNo Brag, Just Fact!
Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.The **Director, Clinical Services (DCS)** serves as a strategic driver of clinical excellence. Empowering Clinical Services teams by driving accountability for safety response/readiness, developing talent through coaching, leading clinical outlier support initiatives across their division, and setting clinical strategy in partnership with divisional leaders. This role ensures alignment on quality improvement plans, regulatory compliance, strategic execution of clinical initiatives, and measurable outcomes in quality, safety, and patient care.**Essential Duties & Responsibilities****Safety Response & Readiness*** Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots.* Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).**Coaching & Talent Management*** Drive accountability with MCS team to performance outcomes.* Coach MCS where underperforming or struggling with difficult relationships.* Create space for regular development conversations; advocate for TM growth opportunities/succession planning.**Driving Clinical Outlier Support*** Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders.* Resource priorities by largest value to clinical excellence.* Rally MCS team across Division to drive clinical outcomes/safety for all modalities.* Collaborate with Operations leaders to drive accountability where appropriate.**Sets Clinical Strategy for Division*** Lead Division’s Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP.* Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.* Perform other duties as assigned**Education and Experience****Required*** Bachelor’s degree in nursing or related field.* Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.* Strong knowledge of regulatory requirements and quality improvement processes.* Excellent communication and leadership skills.* Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook* Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook**Preferred:*** Master’s degree in nursing, Healthcare Administration, or related field.* Experience in dialysis or nephrology.* Certification in healthcare quality or patient safety.* Experience managing remote teammates.**Certificates, Licenses, and Registrations****Required:*** Current RN license in state of practice with no Board of Nursing disciplinary actions.* Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.**Preferred:*** Certification in Healthcare Quality (CPHQ) or similar* CPR & ANNA certification* Currently hold or previously have held CNN, CSN, or Bonet CertificationHere is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Go to http://careers.davita.com to learn more or apply.**What We’ll Provide:**More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.* **Comprehensive benefits:** Medical, dental, vision, 401(k) match, paid time off, PTO cash out* **Support for you and your family:** Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more* **Professional development programs:** DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.#LIMS4At DaVita, we strive to be a community first and a company second.
We want all teammates to experience DaVita as "a place where I belong."
Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.For location-specific minimum wage details, see the following link:Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
**Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.
You will not be penalized for redacting or removing this information.**DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.To learn more about what it means to be a part of our Village, visit .DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click .We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
We will consider for #J-18808-Ljbffr
Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.The **Director, Clinical Services (DCS)** serves as a strategic driver of clinical excellence. Empowering Clinical Services teams by driving accountability for safety response/readiness, developing talent through coaching, leading clinical outlier support initiatives across their division, and setting clinical strategy in partnership with divisional leaders. This role ensures alignment on quality improvement plans, regulatory compliance, strategic execution of clinical initiatives, and measurable outcomes in quality, safety, and patient care.**Essential Duties & Responsibilities****Safety Response & Readiness*** Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots.* Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).**Coaching & Talent Management*** Drive accountability with MCS team to performance outcomes.* Coach MCS where underperforming or struggling with difficult relationships.* Create space for regular development conversations; advocate for TM growth opportunities/succession planning.**Driving Clinical Outlier Support*** Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders.* Resource priorities by largest value to clinical excellence.* Rally MCS team across Division to drive clinical outcomes/safety for all modalities.* Collaborate with Operations leaders to drive accountability where appropriate.**Sets Clinical Strategy for Division*** Lead Division’s Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP.* Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.* Perform other duties as assigned**Education and Experience****Required*** Bachelor’s degree in nursing or related field.* Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.* Strong knowledge of regulatory requirements and quality improvement processes.* Excellent communication and leadership skills.* Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook* Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook**Preferred:*** Master’s degree in nursing, Healthcare Administration, or related field.* Experience in dialysis or nephrology.* Certification in healthcare quality or patient safety.* Experience managing remote teammates.**Certificates, Licenses, and Registrations****Required:*** Current RN license in state of practice with no Board of Nursing disciplinary actions.* Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.**Preferred:*** Certification in Healthcare Quality (CPHQ) or similar* CPR & ANNA certification* Currently hold or previously have held CNN, CSN, or Bonet CertificationHere is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Go to http://careers.davita.com to learn more or apply.**What We’ll Provide:**More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.* **Comprehensive benefits:** Medical, dental, vision, 401(k) match, paid time off, PTO cash out* **Support for you and your family:** Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more* **Professional development programs:** DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.#LIMS4At DaVita, we strive to be a community first and a company second.
We want all teammates to experience DaVita as "a place where I belong."
Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.For location-specific minimum wage details, see the following link:Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
**Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.
You will not be penalized for redacting or removing this information.**DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.To learn more about what it means to be a part of our Village, visit .DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click .We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
We will consider for #J-18808-Ljbffr