Posted Monday, February 2, 2026 at 5:00 AM
Who we are...
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.
What we need… The Application Specialist I provides exceptional front-line support to financial institution clients using COCC’s banking technology solutions. In this role, you’ll work hands-on with core banking systems and reporting tools while supporting mission-critical banking operations. You’ll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success—offering a strong foundation for long-term career growth in financial technology.
What’s in it for you… COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:
Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
What you’ll do…
Deliver high-quality client support across multiple communication channels
Answers customer inquiries regarding system use and procedures
Troubleshoot and resolve technical and application-related issues
Research and document solutions while maintaining accurate case records
Maintain service standards and ensure timely, effective resolutions
Collaborate with team members and internal partners to enhance the client experience
Continuously build product knowledge through training and hands-on learning
What you’ll bring…
Bachelor's degree preferred but will consider appropriate work and/or certifications
Minimum two years’ banking experience, operations (back office) and/or branch preferred
Strong customer service and problem-solving skills
Ability to research, analyze, and clearly communicate technical information
Experience supporting users in a technical or system-driven environment Attention to detail with excellent documentation and follow-up skills
Comfort working in a fast-paced, client-facing support role
Commitment to service excellence, collaboration, and continuous learning
Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.
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As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.
What we need… The Application Specialist I provides exceptional front-line support to financial institution clients using COCC’s banking technology solutions. In this role, you’ll work hands-on with core banking systems and reporting tools while supporting mission-critical banking operations. You’ll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success—offering a strong foundation for long-term career growth in financial technology.
What’s in it for you… COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:
Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
What you’ll do…
Deliver high-quality client support across multiple communication channels
Answers customer inquiries regarding system use and procedures
Troubleshoot and resolve technical and application-related issues
Research and document solutions while maintaining accurate case records
Maintain service standards and ensure timely, effective resolutions
Collaborate with team members and internal partners to enhance the client experience
Continuously build product knowledge through training and hands-on learning
What you’ll bring…
Bachelor's degree preferred but will consider appropriate work and/or certifications
Minimum two years’ banking experience, operations (back office) and/or branch preferred
Strong customer service and problem-solving skills
Ability to research, analyze, and clearly communicate technical information
Experience supporting users in a technical or system-driven environment Attention to detail with excellent documentation and follow-up skills
Comfort working in a fast-paced, client-facing support role
Commitment to service excellence, collaboration, and continuous learning
Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.
#J-18808-Ljbffr