Director of Hospitality & Experience- Spectrum Center
Levy Sector, Charlotte, North Carolina, United States, 28202-2331
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary The Director of Hospitality & Experience is the steward of premium service and elevated guest experiences at Spectrum Center. This leader sets the standard for how hospitality is delivered across all premium environments, ensuring every interaction is intentional, seamless, and memorable.
This role blends operational excellence with service culture, overseeing premium event execution, VIP experiences, and hospitality teams while partnering across the organization to deliver best-in-class experiences that drive loyalty, revenue, and brand reputation.
Key Responsibilities
Lead and execute all premium hospitality and guest experiences Establish, train, and uphold elevated service standards and SOPs across premium outlets Own the end-to-end VIP and premium guest journey, consistently exceeding expectations Oversee premium event operations, budgets, and operational performance Curate and enhance premium products and experiences aligned with brand standards Ensure compliance with all food & beverage, safety, and service requirements Partner with Culinary, Sales, Catering, Concessions, Marketing, and Operations teams to deliver seamless experiences Coach and develop hospitality leaders while driving a strong service culture Leverage guest feedback and performance metrics to drive continuous improvement Qualifications
Bachelor’s degree in Hospitality Management, Business, or related field preferred 7+ years of leadership experience in hospitality, premium events, or large-scale venue operations Proven success delivering elevated guest experiences and managing high-touch service environments Strong knowledge of food & beverage operations, service standards, and regulatory compliance Experience managing budgets, forecasting, and operational performance Proficiency with event operations systems, scheduling tools, and Microsoft Office Demonstrated ability to lead teams, influence cross-functional partners, and build a strong service culture Passion for hospitality, guest connection, and continuous improvement Curious about Life at Levy? Check it out:
Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely,
click here
for paid time off benefits information. Req ID:
1477196 Levy Sector [[Cust_clntAcName]] BENAE GLICKMAN [[req_classification]]
About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary The Director of Hospitality & Experience is the steward of premium service and elevated guest experiences at Spectrum Center. This leader sets the standard for how hospitality is delivered across all premium environments, ensuring every interaction is intentional, seamless, and memorable.
This role blends operational excellence with service culture, overseeing premium event execution, VIP experiences, and hospitality teams while partnering across the organization to deliver best-in-class experiences that drive loyalty, revenue, and brand reputation.
Key Responsibilities
Lead and execute all premium hospitality and guest experiences Establish, train, and uphold elevated service standards and SOPs across premium outlets Own the end-to-end VIP and premium guest journey, consistently exceeding expectations Oversee premium event operations, budgets, and operational performance Curate and enhance premium products and experiences aligned with brand standards Ensure compliance with all food & beverage, safety, and service requirements Partner with Culinary, Sales, Catering, Concessions, Marketing, and Operations teams to deliver seamless experiences Coach and develop hospitality leaders while driving a strong service culture Leverage guest feedback and performance metrics to drive continuous improvement Qualifications
Bachelor’s degree in Hospitality Management, Business, or related field preferred 7+ years of leadership experience in hospitality, premium events, or large-scale venue operations Proven success delivering elevated guest experiences and managing high-touch service environments Strong knowledge of food & beverage operations, service standards, and regulatory compliance Experience managing budgets, forecasting, and operational performance Proficiency with event operations systems, scheduling tools, and Microsoft Office Demonstrated ability to lead teams, influence cross-functional partners, and build a strong service culture Passion for hospitality, guest connection, and continuous improvement Curious about Life at Levy? Check it out:
Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely,
click here
for paid time off benefits information. Req ID:
1477196 Levy Sector [[Cust_clntAcName]] BENAE GLICKMAN [[req_classification]]