Customer Service Representative
InStride Surfaces, Los Angeles, California, United States, 90079
The Role
As a Customer Service Representative (Partner Success Representative), you will handle the day-to-day service and order support needs of our business partners. Sales Representatives remain the primary relationship owners; this role ensures execution, accuracy, and dependable follow-through.
You are the operational constant our partners rely on.
Key Responsibilities
Process business partners orders from entry and support fulfillment
Provide order status updates, inventory availability, and lead times
Coordinate shipping, delivery, and order adjustments as needed
Resolve service-related issues including, damages, returns, and billing questions
Work cross-functionally with Sales, Operations, and Accounting
Maintain accurate records in ERP and order management systems
Escalate relationship-sensitive matters to Sales and Operations when appropriate
Why We Call This Role “Partner Success” We believe “customer service” is more than answering questions, it thrives on execution that protects relationships. Our partners rely on accuracy, clarity, and follow-through. This role directly impacts their ability to run successful businesses, which is why we frame it asPartner Successinternally.
What Success Looks Like
Orders are accurate and processed efficiently
Partners receive proactive, clear communication
Issues are resolved quickly and professionally
Sales teams trust execution without needing to intervene
Qualifications
2+ years in customer service, order management, or B2B support
Strong attention to detail and organizational skills
Clear written and verbal communication
Comfortable working with ERP/order entry systems
Calm, solutions-oriented approach in a fast-paced environment
Why InStride
Clear role ownership and accountability
Collaboration with Sales and Operations leadership
Opportunity to grow within a scaling flooring brand
#J-18808-Ljbffr
You are the operational constant our partners rely on.
Key Responsibilities
Process business partners orders from entry and support fulfillment
Provide order status updates, inventory availability, and lead times
Coordinate shipping, delivery, and order adjustments as needed
Resolve service-related issues including, damages, returns, and billing questions
Work cross-functionally with Sales, Operations, and Accounting
Maintain accurate records in ERP and order management systems
Escalate relationship-sensitive matters to Sales and Operations when appropriate
Why We Call This Role “Partner Success” We believe “customer service” is more than answering questions, it thrives on execution that protects relationships. Our partners rely on accuracy, clarity, and follow-through. This role directly impacts their ability to run successful businesses, which is why we frame it asPartner Successinternally.
What Success Looks Like
Orders are accurate and processed efficiently
Partners receive proactive, clear communication
Issues are resolved quickly and professionally
Sales teams trust execution without needing to intervene
Qualifications
2+ years in customer service, order management, or B2B support
Strong attention to detail and organizational skills
Clear written and verbal communication
Comfortable working with ERP/order entry systems
Calm, solutions-oriented approach in a fast-paced environment
Why InStride
Clear role ownership and accountability
Collaboration with Sales and Operations leadership
Opportunity to grow within a scaling flooring brand
#J-18808-Ljbffr