Manufacturing Customer Service Rep.
Whosonthemove, Sumter, South Carolina, United States, 29153
SafeRack produces World-Class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment.
This position is located in our Sumter, SC location.
Description
Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed. Key Responsibilities
Administrative tasks for managing assigned Regional Area Manager (RAM) accounts. Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary. Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) – distributes / releases, ensuring capture of everything as directed from Technical Resources Build rapport with customers – responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back‑up for RAM as necessary Receive/send all customer drawings, maintain due dates current in system High level product and process knowledge to answer internal/external customer queries Other responsibilities as assigned or required. Skills and Experience Required
A results‑oriented individual who thrives working in a fast‑paced environment 3+ years of Customer Service experience working in a Manufacturing environment Experience with Microsoft Office – Outlook, Word, Excel Works well in a team environment to honor SafeRack’s Customer 1st Philosophy Strong written and verbal communication skills Ability to problem‑solve while following process guidelines Benefits include
Health, Dental and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Accident Insurance Plan Critical Illness Insurance Short‑Term & Long‑Term Disability Life Insurance Employee Assistance Program (EAP) LegalShield Plan IDShield Plan Pet Insurance 401(k) Plan with company match Tuition Reimbursement Paid Time Off Weekly pay Equal Opportunity Employer Veterans/Disabled Interested candidates may apply through this link- https://www.sixaxisllc.com/careers /. If you have questions or want to check on the status of an application/resume, call 843‑264‑8096.
#J-18808-Ljbffr
Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed. Key Responsibilities
Administrative tasks for managing assigned Regional Area Manager (RAM) accounts. Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary. Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) – distributes / releases, ensuring capture of everything as directed from Technical Resources Build rapport with customers – responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back‑up for RAM as necessary Receive/send all customer drawings, maintain due dates current in system High level product and process knowledge to answer internal/external customer queries Other responsibilities as assigned or required. Skills and Experience Required
A results‑oriented individual who thrives working in a fast‑paced environment 3+ years of Customer Service experience working in a Manufacturing environment Experience with Microsoft Office – Outlook, Word, Excel Works well in a team environment to honor SafeRack’s Customer 1st Philosophy Strong written and verbal communication skills Ability to problem‑solve while following process guidelines Benefits include
Health, Dental and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Accident Insurance Plan Critical Illness Insurance Short‑Term & Long‑Term Disability Life Insurance Employee Assistance Program (EAP) LegalShield Plan IDShield Plan Pet Insurance 401(k) Plan with company match Tuition Reimbursement Paid Time Off Weekly pay Equal Opportunity Employer Veterans/Disabled Interested candidates may apply through this link- https://www.sixaxisllc.com/careers /. If you have questions or want to check on the status of an application/resume, call 843‑264‑8096.
#J-18808-Ljbffr