Do you excel at building relationships and closing deals? Are you looking for an opportunity to make a big impact?
If so, we are looking for you to join our team as a
Customer Account Representative! OUR STORY
We are Titan Corp. Our core focus is to provide our customers with exceptional experience across all departments of our company. To give them a high quality, technically exact, on-time precision product backed by a highly personalized customer journey. Our divisions include Fluid Power, Advanced Manufacturing and Finished Metal Alloy supply. Our products include hydraulic components, stainless instrumentation, industrial PVF, machined components and finished metals. Over the last 11 years since our founding, we have built a powerful brand across the B2B-Industrial market across America. We have grown 20-25% a year since our founding and are now approved suppliers for organizations such as John Deere, Toyota, NASA, SpaceX, US Department of Defense, and thousands of other clients across enterprise and SMB markets. OUR CORE VALUES
Solution-Oriented: We are problem solvers, committed to finding solutions via our process and products. Passionate: We care deeply about our customer’s experience and our company’s performance. Knowledge-Driven: We strive to learn new things to better serve our customers and co-workers. Diligent: We resolve all issues to completion and get the job done right every time. Accountable: We take ownership of every challenging and assume full responsibility to achieve success. WHY YOU’LL LOVE IT HERE
Competitive Salary $28-$31/hour DOE Paid vacation and sick leave. Countless opportunities to grow and learn new skills. Benefits, including health, dental and vision insurance, and a matching 401k Retirement Plan …and so much more! Customer Account Representative
The Customer Account Representative is a detail-oriented, highly professional role responsible for managing and auditing customer accounts while delivering proactive, high-quality customer support. This position goes beyond traditional customer service by owning customer accounts, auditing both assigned and house accounts, managing customer portals, reviewing customer activity and owning the responsibility of order management with timely report delivery. The ideal candidate demonstrates exceptional attention to detail, strong organizational skills, and a commitment to accuracy, professionalism, and customer satisfaction. Customer Account Management & Support
Serve as the primary point of contact for assigned customer accounts, delivering exceptional service with a professional, courteous, and solutions-focused approach via phone and email. Create and manage highly detailed orders and returns, including review of future ship dates, carrier set up by shipment location, and creation of blanket orders, while closely following company work instructions and policies. Provide proactive customer support by identifying potential issues before they arise. Manage domestic and international shipments, ensuring all required shipping documentation, export paperwork, and customer-specific requirements are completed accurately and on time. Manage customer portals, maintaining accurate records, timely updates, and proper documentation. Account Auditing & Reporting
Audit assigned accounts to ensure accuracy on pricing, terms, and account association. Conduct audits of house accounts as part of structured projects or ongoing maintenance to identify discrepancies or improvement opportunities. Prepare and distribute customer reporting related to order status, inventory and account activity as required. Operational Excellence
Efficiently manage customer inquiries, tasks, and inbox entries while maintaining accuracy and attention to detail in a fast-paced environment. Assist customers by guiding them through website navigation and ordering platform processes. Process RMA (Return Material Authorization) paperwork promptly and accurately Support the CSR phone queue by answering inbound calls as needed, maintaining service levels while delivering professional, accurate and customer-focused service Maintain strong first contact- resolution by addressing inquiries related to products, order status, shipping, and account questions. Collaborate cross-functionally with internal teams (sales, operations, warehouse, and accounting) to resolve issues and support smooth order fulfillment. Additional Responsibilities
Participate in ongoing process improvement initiatives, creation and review of SOPs and special projects as needed. Take ownership of assigned responsibilities and contribute to overall team and business success. Qualifications
Minimum of 3 years custom service experience, sales support, sales operations or like position Excellent verbal and written communication skills with a consistently professional tone Strong organizational, time-management, and multi-tasking abilities High attention to detail with a focus on accuracy and accountability Preferred
Experience with CRM systems, customer portals and excel Mechanical or industrial aptitude with a willingness to learn the industry if direct experience is limited
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Customer Account Representative! OUR STORY
We are Titan Corp. Our core focus is to provide our customers with exceptional experience across all departments of our company. To give them a high quality, technically exact, on-time precision product backed by a highly personalized customer journey. Our divisions include Fluid Power, Advanced Manufacturing and Finished Metal Alloy supply. Our products include hydraulic components, stainless instrumentation, industrial PVF, machined components and finished metals. Over the last 11 years since our founding, we have built a powerful brand across the B2B-Industrial market across America. We have grown 20-25% a year since our founding and are now approved suppliers for organizations such as John Deere, Toyota, NASA, SpaceX, US Department of Defense, and thousands of other clients across enterprise and SMB markets. OUR CORE VALUES
Solution-Oriented: We are problem solvers, committed to finding solutions via our process and products. Passionate: We care deeply about our customer’s experience and our company’s performance. Knowledge-Driven: We strive to learn new things to better serve our customers and co-workers. Diligent: We resolve all issues to completion and get the job done right every time. Accountable: We take ownership of every challenging and assume full responsibility to achieve success. WHY YOU’LL LOVE IT HERE
Competitive Salary $28-$31/hour DOE Paid vacation and sick leave. Countless opportunities to grow and learn new skills. Benefits, including health, dental and vision insurance, and a matching 401k Retirement Plan …and so much more! Customer Account Representative
The Customer Account Representative is a detail-oriented, highly professional role responsible for managing and auditing customer accounts while delivering proactive, high-quality customer support. This position goes beyond traditional customer service by owning customer accounts, auditing both assigned and house accounts, managing customer portals, reviewing customer activity and owning the responsibility of order management with timely report delivery. The ideal candidate demonstrates exceptional attention to detail, strong organizational skills, and a commitment to accuracy, professionalism, and customer satisfaction. Customer Account Management & Support
Serve as the primary point of contact for assigned customer accounts, delivering exceptional service with a professional, courteous, and solutions-focused approach via phone and email. Create and manage highly detailed orders and returns, including review of future ship dates, carrier set up by shipment location, and creation of blanket orders, while closely following company work instructions and policies. Provide proactive customer support by identifying potential issues before they arise. Manage domestic and international shipments, ensuring all required shipping documentation, export paperwork, and customer-specific requirements are completed accurately and on time. Manage customer portals, maintaining accurate records, timely updates, and proper documentation. Account Auditing & Reporting
Audit assigned accounts to ensure accuracy on pricing, terms, and account association. Conduct audits of house accounts as part of structured projects or ongoing maintenance to identify discrepancies or improvement opportunities. Prepare and distribute customer reporting related to order status, inventory and account activity as required. Operational Excellence
Efficiently manage customer inquiries, tasks, and inbox entries while maintaining accuracy and attention to detail in a fast-paced environment. Assist customers by guiding them through website navigation and ordering platform processes. Process RMA (Return Material Authorization) paperwork promptly and accurately Support the CSR phone queue by answering inbound calls as needed, maintaining service levels while delivering professional, accurate and customer-focused service Maintain strong first contact- resolution by addressing inquiries related to products, order status, shipping, and account questions. Collaborate cross-functionally with internal teams (sales, operations, warehouse, and accounting) to resolve issues and support smooth order fulfillment. Additional Responsibilities
Participate in ongoing process improvement initiatives, creation and review of SOPs and special projects as needed. Take ownership of assigned responsibilities and contribute to overall team and business success. Qualifications
Minimum of 3 years custom service experience, sales support, sales operations or like position Excellent verbal and written communication skills with a consistently professional tone Strong organizational, time-management, and multi-tasking abilities High attention to detail with a focus on accuracy and accountability Preferred
Experience with CRM systems, customer portals and excel Mechanical or industrial aptitude with a willingness to learn the industry if direct experience is limited
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