Motor Vehicle Customer Service Representative 1 (12-5365)
State of Alaska, Juneau, Alaska, us, 99812
Overview
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing
Working as part of the fast paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. The MVCSR1 will interact directly with the public, often explaining policies, statutes and regulations. Our Organization, Mission, and Culture
The Division Of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are: ABILITY
We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier. CUSTOMER FOCUSED
We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities. PASSIONATE PEOPLE
We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork. EXPERTISE
- SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities. CHAMPIONS OF CHANGE
We embrace revolutionary innovations to boldly advance DMV solutions into the future. Benefits
There are opportunities for career advancement within DMV such as an MVCSRII where part of the job duties includes being a road examiner, and an MVCSRIII who works as a lead alongside the management team. The position has benefits including a retirement plan, an extensive health insurance package, and ample paid time off. We offer a casual office atmosphere and an employee assistance program that supports wellness and health. The organization strives for inclusivity and celebrates different religious holidays and cultural observances, providing flexibility for utilizing paid time off for such celebrations. The Working Environment You Can Expect
The position is located in our main office inside the University Center on the Old Seward Hwy. in Anchorage, 4001 Ingra St. Ste. 101, Anchorage, AK 99503. The MVCSRI will be assigned to a workstation in the public service lobby. Hours are 8:30 AM – 5:00 PM, Monday through Friday with an hour lunch and possible overtime opportunities. The MVCSR1 may rotate occasionally between Eagle River and Anchorage based on business needs. Who We Are Looking For
We are seeking candidates who possess some or all of the following position-specific competencies: Customer Service : Works with clients and customers to assess needs, provide information or assistance, resolve problems, or satisfy expectations; knows about available products and services; is committed to providing quality products and services. Computer Skills : Uses computers, software applications, databases, and automated systems to accomplish work. Adaptability : Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Arithmetic : Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages. Problem Solving : Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Six months of employment experience that included cash handling and working directly with clients or customers is required for consideration. Examples include sales cashier, bank teller, or related roles. Alternatively, six months of office clerical employment providing information to clients, customers, or the general public, including data entry or retrieval using computer systems, is acceptable. Substitution Postsecondary education from an accredited college may substitute for the required experience (three semester hours or four quarter hours equal one month). Special Note A background check of criminal justice information will be conducted upon initial employment. Please read the information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please check our residency definition to determine if you qualify. At time of interview , please be prepared to provide three professional references. ALVIN
requires the use of Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting. Education If post-secondary education is required to meet the minimum qualifications, fill in the Education section of the application. If you have not obtained a degree, indicate the number of units completed. Transcripts are required to verify educational credentials if used to meet the minimum qualifications. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment. Special Instructions for Foreign Education Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value. It is your responsibility to provide such evidence when applying. Work Experience If using work experience not already documented in your application, also provide the employer’s name, job title, dates of employment, and whether full- or part-time. Applications will be reviewed to determine if responses are supported and minimum qualifications are clearly met. If not, the applicant may not advance to the interview and selection phase. Application Notice You can ONLY apply for this position through the Workplace Alaska website or via hardcopy. If you accessed this recruitment bulletin through a portal, you MUST use a Workplace Alaska online or hardcopy application. Instructions are available on the Workplace Alaska website. EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations should call 1-800-587-0430 or (907) 465-4095, or use the Alaska Relay. The State of Alaska is an equal opportunity employer. Notice If you choose to be contacted by email, ensure your email address is correct on your application. For password assistance, visit the provided reset page. For questions, contact the Workplace Alaska recruitment team at the numbers or email provided. Contact Kelli Vey Motor Vehicle Office Manager 2 kelli.vey@alaska.gov
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This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing
Working as part of the fast paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. The MVCSR1 will interact directly with the public, often explaining policies, statutes and regulations. Our Organization, Mission, and Culture
The Division Of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are: ABILITY
We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier. CUSTOMER FOCUSED
We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities. PASSIONATE PEOPLE
We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork. EXPERTISE
- SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities. CHAMPIONS OF CHANGE
We embrace revolutionary innovations to boldly advance DMV solutions into the future. Benefits
There are opportunities for career advancement within DMV such as an MVCSRII where part of the job duties includes being a road examiner, and an MVCSRIII who works as a lead alongside the management team. The position has benefits including a retirement plan, an extensive health insurance package, and ample paid time off. We offer a casual office atmosphere and an employee assistance program that supports wellness and health. The organization strives for inclusivity and celebrates different religious holidays and cultural observances, providing flexibility for utilizing paid time off for such celebrations. The Working Environment You Can Expect
The position is located in our main office inside the University Center on the Old Seward Hwy. in Anchorage, 4001 Ingra St. Ste. 101, Anchorage, AK 99503. The MVCSRI will be assigned to a workstation in the public service lobby. Hours are 8:30 AM – 5:00 PM, Monday through Friday with an hour lunch and possible overtime opportunities. The MVCSR1 may rotate occasionally between Eagle River and Anchorage based on business needs. Who We Are Looking For
We are seeking candidates who possess some or all of the following position-specific competencies: Customer Service : Works with clients and customers to assess needs, provide information or assistance, resolve problems, or satisfy expectations; knows about available products and services; is committed to providing quality products and services. Computer Skills : Uses computers, software applications, databases, and automated systems to accomplish work. Adaptability : Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Arithmetic : Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages. Problem Solving : Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Six months of employment experience that included cash handling and working directly with clients or customers is required for consideration. Examples include sales cashier, bank teller, or related roles. Alternatively, six months of office clerical employment providing information to clients, customers, or the general public, including data entry or retrieval using computer systems, is acceptable. Substitution Postsecondary education from an accredited college may substitute for the required experience (three semester hours or four quarter hours equal one month). Special Note A background check of criminal justice information will be conducted upon initial employment. Please read the information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please check our residency definition to determine if you qualify. At time of interview , please be prepared to provide three professional references. ALVIN
requires the use of Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting. Education If post-secondary education is required to meet the minimum qualifications, fill in the Education section of the application. If you have not obtained a degree, indicate the number of units completed. Transcripts are required to verify educational credentials if used to meet the minimum qualifications. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment. Special Instructions for Foreign Education Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value. It is your responsibility to provide such evidence when applying. Work Experience If using work experience not already documented in your application, also provide the employer’s name, job title, dates of employment, and whether full- or part-time. Applications will be reviewed to determine if responses are supported and minimum qualifications are clearly met. If not, the applicant may not advance to the interview and selection phase. Application Notice You can ONLY apply for this position through the Workplace Alaska website or via hardcopy. If you accessed this recruitment bulletin through a portal, you MUST use a Workplace Alaska online or hardcopy application. Instructions are available on the Workplace Alaska website. EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations should call 1-800-587-0430 or (907) 465-4095, or use the Alaska Relay. The State of Alaska is an equal opportunity employer. Notice If you choose to be contacted by email, ensure your email address is correct on your application. For password assistance, visit the provided reset page. For questions, contact the Workplace Alaska recruitment team at the numbers or email provided. Contact Kelli Vey Motor Vehicle Office Manager 2 kelli.vey@alaska.gov
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