Overview
Swish Breaks is redefining live shopping at scale. Headquartered in NYC, we’re the fastest-growing live commerce company in the U.S., powering 100,000+ orders / month across Whatnot, Fanatics Live, TikTok, and our own digital experiences. This isn’t a corporate job, it’s a front-row seat to building the future of live commerce. Our team moves fast, obsesses over the product, and is redefining the shopping experience for customers all over the globe. If you want to help change the game this is the place. About The Role
Swish Breaks is hiring a CRM & Lifecycle Manager to ensure customers engage with the most relevant Swish moments — whether they’re discovering us for the first time or already among our most active buyers. This is a hands-on, high-impact builder role. You will turn customer data into smart segmentation and design the journeys, triggers, and personalized touchpoints that move customers from first purchase to repeat purchase to long-term loyalty. If you want to build a best-in-class lifecycle engine that delights existing customers while accelerating new customer conversion, this is the opportunity. Responsibilities
Build and optimize customer journeys across email, SMS, and lifecycle channels Create segmentation, triggers, and automations that increase repeat purchases Launch and manage lifecycle campaigns from welcome to win-back Analyze cohorts and customer behavior to surface growth opportunities Test messaging, timing, and offers to improve conversion and retention Partner with Growth, Content, VIP, and Data to deliver cohesive customer experiences Experience & Qualifications
4–7 years in CRM, lifecycle, retention, or engagement marketing Strong segmentation, cohort analysis, and experimentation skills and ability to build and optimize automated flows Strong copywriting and messaging instincts across lifecycle channels Experience in ecommerce, marketplaces, or high-frequency purchase cycles AI-literate and comfortable using tools to automate workflows and accelerate execution Bonus Points
Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media) You love creators, fans, collectors, and the culture that surrounds them — this isn’t just a job to you How We Work
Model championship culture: speed, precision, no ego, no drama, high accountability High ownership: Leaders here solve, not wait No ego: We review, take feedback, fix mistakes fast Speed + judgment: You ship constantly AI-first: If it can be automated, you automate it In-office energy: Culture doesn’t build itself on Zoom Compensation Range: $110K - $120K
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Swish Breaks is redefining live shopping at scale. Headquartered in NYC, we’re the fastest-growing live commerce company in the U.S., powering 100,000+ orders / month across Whatnot, Fanatics Live, TikTok, and our own digital experiences. This isn’t a corporate job, it’s a front-row seat to building the future of live commerce. Our team moves fast, obsesses over the product, and is redefining the shopping experience for customers all over the globe. If you want to help change the game this is the place. About The Role
Swish Breaks is hiring a CRM & Lifecycle Manager to ensure customers engage with the most relevant Swish moments — whether they’re discovering us for the first time or already among our most active buyers. This is a hands-on, high-impact builder role. You will turn customer data into smart segmentation and design the journeys, triggers, and personalized touchpoints that move customers from first purchase to repeat purchase to long-term loyalty. If you want to build a best-in-class lifecycle engine that delights existing customers while accelerating new customer conversion, this is the opportunity. Responsibilities
Build and optimize customer journeys across email, SMS, and lifecycle channels Create segmentation, triggers, and automations that increase repeat purchases Launch and manage lifecycle campaigns from welcome to win-back Analyze cohorts and customer behavior to surface growth opportunities Test messaging, timing, and offers to improve conversion and retention Partner with Growth, Content, VIP, and Data to deliver cohesive customer experiences Experience & Qualifications
4–7 years in CRM, lifecycle, retention, or engagement marketing Strong segmentation, cohort analysis, and experimentation skills and ability to build and optimize automated flows Strong copywriting and messaging instincts across lifecycle channels Experience in ecommerce, marketplaces, or high-frequency purchase cycles AI-literate and comfortable using tools to automate workflows and accelerate execution Bonus Points
Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media) You love creators, fans, collectors, and the culture that surrounds them — this isn’t just a job to you How We Work
Model championship culture: speed, precision, no ego, no drama, high accountability High ownership: Leaders here solve, not wait No ego: We review, take feedback, fix mistakes fast Speed + judgment: You ship constantly AI-first: If it can be automated, you automate it In-office energy: Culture doesn’t build itself on Zoom Compensation Range: $110K - $120K
#J-18808-Ljbffr