Sr. Product Owner - Remarketing / Titling Systems
Daimler Trucks North America LLC, Fort Worth, Texas, United States, 76102
Job Description - Sr. Product Owner - Remarketing / Titling Systems (MER0003YJ1)
Job Overview We are seeking a Senior Product Owner to lead several agent facing and dealer interfacing platforms that power agents assisting customers and dealers across North America. Serve as primary subject‑matter expert for multiple system applications monitoring system performance, and resolving escalated issues across US, CAN, MEX, Vendors, Brand Partner, and the Contact Center. Act as the liaison between business and IT, leading requirements gathering, planning, analysis, and implementation of system enhancements to improve efficiency and customer experience. Oversee prioritization, testing, user acceptance, and deployment of system changes while managing stakeholder communication, documentation, and alignment with corporate compliance and security requirements, including audits. Lead, coach, and supervise direct reports, driving performance, accountability, and added value for customers, dealers, and brand partners. Additional responsibilities include weekend work for monthly releases and supporting system outages during operations hours.
Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity‑rich benefits package offering something for every employee at each stage of their life.
Competitive salary plus an annual bonus based on company performance and/or personal yearly performance.
Vacation time plus fifteen (15) additional corporate holidays.
Eligibility to participate in the Mercedes-Benz Employee Lease Program.
Excellent medical, dental, and vision insurance; employer‑paid short‑term and long‑term disability; on‑site exercise facilities.
Generous paid Family Leave Programs—six weeks for new parents; adoption expense reimbursement up to $6k per child.
Tuition Assistance Scholar Program—up to $8k in vouchers to complete business‑related coursework.
$8k for graduate (additional tuition assistance).
Responsibilities
Own the product vision and roadmap for agent‑facing and dealer‑interfacing platforms; direct contact with Brand Partner regarding remarketing/retention processes; translate agent and business needs into prioritized product investments that improve customer and agent satisfaction, agent efficiency, and operational stability; balance trade‑offs across customer experience, regulatory requirements, cost, and operations (25%).
Serve as the primary product owner for assigned platforms; accountable for requirements definition, backlog prioritization, and release readiness.
Partner with technology, vendors, and operations to deliver enhancements using Agile methodologies; lead UAT, release planning, and change readiness to ensure high quality, low‑risk deployments; act as the escalation point for complex issues impacting dealer or agent experiences (25%).
Provide product leadership for platform stability, performance, and resilience, including incident response and root‑cause remediation.
Lead cross‑functional coordination during critical incidents and major releases to minimize customer and operational impact; ensure compliance with security, audit, and regulatory requirements with Risk, Legal, and Compliance teams; oversee vendor relationships and ensure delivery aligns with product strategy and service level expectations (25%).
Serve as a trusted product partner to Operations, Contact Center leadership, Compliance, IT, and business stakeholders across the U.S., Canada, and Mexico; coordinate and provide guidance to Brand Partner on remarketing processes.
Communicate product strategy, roadmap, and trade‑offs clearly to executive and operational audiences; lead, coach, and develop 1–5 direct reports, fostering accountability, product thinking, and continuous improvement (25%).
Qualifications Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will be provided for this position. This position requires a minimum of 8+ years of overall work experience. Preferred experience includes:
Business‑General: 5 years
Collections: 2 years
Customer Service: 2 years
Information Technology: 2 years
Remarketing: 5 years
Strategy: 5 years
Vendor Management: 2 years
Education: High School Diploma (or GED) is required; Bachelor’s Degree is preferred. Recommended majors include:
Business Administration
Finance
Bachelor’s Degree strongly preferred. 8+ years Financial Services experience; assess and understand downstream modifications to processes based on Brand Partner requests. Strong experience with agent platforms, contact center systems, vendor management. Functional lead for remarketing processes with Brand Partner.
Additional Knowledge 8+ years Financial Services; assess and understand downstream modifications to processes based on Brand Partner requests. Strong experience with agent platforms, contact center systems, vendor management. Functional lead for remarketing processes with Brand Partner.
Skills
Analytical skills:
Ability to integrate information from a variety of sources with varied levels of complexity
Testing
Microsoft Office
Team member
Project leader
Additional Skills
WebAMS
WebAMS Pro
Remarketing Gateway
ALFA
FAW
TMU
Strong product discovery, requirements definition, and prioritization skills.
Data‑driven decision making with the ability to connect product changes to business outcomes.
Excellent stakeholder management and communication skills.
Comfortable leading through ambiguity, incidents, and competing priorities.
Working knowledge of Agile product development practices.
Recommended Prerequisites
Remarketing Junior Business Systems Analyst
Business System Owner
Titles CSM or Team Lead
IT System Lead role
EEO/Minorities/Females/Disabled/Vets
Organization Mercedes-Benz Financial Services USA LLC
Primary Location United States of America—Texas—Fort Worth
Work Locations 14372 Heritage Parkway, 14372 Heritage Pkwy, Fort Worth, 76177
#J-18808-Ljbffr
Job Overview We are seeking a Senior Product Owner to lead several agent facing and dealer interfacing platforms that power agents assisting customers and dealers across North America. Serve as primary subject‑matter expert for multiple system applications monitoring system performance, and resolving escalated issues across US, CAN, MEX, Vendors, Brand Partner, and the Contact Center. Act as the liaison between business and IT, leading requirements gathering, planning, analysis, and implementation of system enhancements to improve efficiency and customer experience. Oversee prioritization, testing, user acceptance, and deployment of system changes while managing stakeholder communication, documentation, and alignment with corporate compliance and security requirements, including audits. Lead, coach, and supervise direct reports, driving performance, accountability, and added value for customers, dealers, and brand partners. Additional responsibilities include weekend work for monthly releases and supporting system outages during operations hours.
Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity‑rich benefits package offering something for every employee at each stage of their life.
Competitive salary plus an annual bonus based on company performance and/or personal yearly performance.
Vacation time plus fifteen (15) additional corporate holidays.
Eligibility to participate in the Mercedes-Benz Employee Lease Program.
Excellent medical, dental, and vision insurance; employer‑paid short‑term and long‑term disability; on‑site exercise facilities.
Generous paid Family Leave Programs—six weeks for new parents; adoption expense reimbursement up to $6k per child.
Tuition Assistance Scholar Program—up to $8k in vouchers to complete business‑related coursework.
$8k for graduate (additional tuition assistance).
Responsibilities
Own the product vision and roadmap for agent‑facing and dealer‑interfacing platforms; direct contact with Brand Partner regarding remarketing/retention processes; translate agent and business needs into prioritized product investments that improve customer and agent satisfaction, agent efficiency, and operational stability; balance trade‑offs across customer experience, regulatory requirements, cost, and operations (25%).
Serve as the primary product owner for assigned platforms; accountable for requirements definition, backlog prioritization, and release readiness.
Partner with technology, vendors, and operations to deliver enhancements using Agile methodologies; lead UAT, release planning, and change readiness to ensure high quality, low‑risk deployments; act as the escalation point for complex issues impacting dealer or agent experiences (25%).
Provide product leadership for platform stability, performance, and resilience, including incident response and root‑cause remediation.
Lead cross‑functional coordination during critical incidents and major releases to minimize customer and operational impact; ensure compliance with security, audit, and regulatory requirements with Risk, Legal, and Compliance teams; oversee vendor relationships and ensure delivery aligns with product strategy and service level expectations (25%).
Serve as a trusted product partner to Operations, Contact Center leadership, Compliance, IT, and business stakeholders across the U.S., Canada, and Mexico; coordinate and provide guidance to Brand Partner on remarketing processes.
Communicate product strategy, roadmap, and trade‑offs clearly to executive and operational audiences; lead, coach, and develop 1–5 direct reports, fostering accountability, product thinking, and continuous improvement (25%).
Qualifications Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will be provided for this position. This position requires a minimum of 8+ years of overall work experience. Preferred experience includes:
Business‑General: 5 years
Collections: 2 years
Customer Service: 2 years
Information Technology: 2 years
Remarketing: 5 years
Strategy: 5 years
Vendor Management: 2 years
Education: High School Diploma (or GED) is required; Bachelor’s Degree is preferred. Recommended majors include:
Business Administration
Finance
Bachelor’s Degree strongly preferred. 8+ years Financial Services experience; assess and understand downstream modifications to processes based on Brand Partner requests. Strong experience with agent platforms, contact center systems, vendor management. Functional lead for remarketing processes with Brand Partner.
Additional Knowledge 8+ years Financial Services; assess and understand downstream modifications to processes based on Brand Partner requests. Strong experience with agent platforms, contact center systems, vendor management. Functional lead for remarketing processes with Brand Partner.
Skills
Analytical skills:
Ability to integrate information from a variety of sources with varied levels of complexity
Testing
Microsoft Office
Team member
Project leader
Additional Skills
WebAMS
WebAMS Pro
Remarketing Gateway
ALFA
FAW
TMU
Strong product discovery, requirements definition, and prioritization skills.
Data‑driven decision making with the ability to connect product changes to business outcomes.
Excellent stakeholder management and communication skills.
Comfortable leading through ambiguity, incidents, and competing priorities.
Working knowledge of Agile product development practices.
Recommended Prerequisites
Remarketing Junior Business Systems Analyst
Business System Owner
Titles CSM or Team Lead
IT System Lead role
EEO/Minorities/Females/Disabled/Vets
Organization Mercedes-Benz Financial Services USA LLC
Primary Location United States of America—Texas—Fort Worth
Work Locations 14372 Heritage Parkway, 14372 Heritage Pkwy, Fort Worth, 76177
#J-18808-Ljbffr