Sr. Product Owner Client Services Systems
Daimler Trucks North America LLC, Fort Worth, Texas, United States, 76102
Job Description – Sr. Product Owner Client Services Systems
Job ID:
MER0003YJ2
About Us Mercedes-Benz Financial Services is part of Mercedes-Benz Mobility AG, offering automotive financing and insurance products.
We provide an inclusive, employee‑centric environment with comprehensive benefits for all stages of life.
Job Overview Lead a portfolio of client services platforms across North America, serving as the primary SME for system performance, escalation, and requirements gathering. Oversee testing, deployment, stakeholder communication, and compliance.
Manage direct reports and support weekend releases and outages.
Responsibilities
Product Strategy & Outcomes:
Own product vision and roadmap for agent platforms, prioritize investments, balance trade‑offs across experience, regulatory, cost, and operations.
Product Execution & Delivery:
Primary product owner for assigned platforms, define requirements, backlog prioritization, release readiness, deliver enhancements in Agile, lead UAT, release planning, and change readiness.
Operational & Platform Leadership:
Ensure platform stability, performance, incident response, coordination during critical incidents, meet security/compliance/audit requirements, oversee vendor relationships.
Stakeholder & People Leadership:
Partner with Operations, Contact Center, Compliance, IT, and business stakeholders, communicate strategy, coach 1–5 direct reports, foster accountability and continuous improvement.
Qualifications
Legally authorized to work in the U.S. (relocation assistance provided).
Minimum 8 years overall work experience.
Preferred experiences:
Business–General: 5 years
Collections: 3 years
Customer Service: 5 years
Information Technology: 2 years
Remarketing: 2 years
Strategy: 5 years
Vendor Management: 2 years
Education
High School Diploma or GED required.
Bachelor’s Degree preferred (Business Administration, Computer/Information Systems).
Additional Knowledge & Skills
Strong experience with agent platforms and contact center systems.
Data‑driven decision making linking product changes to outcomes.
Excellent stakeholder management and communication skills.
Comfortable leading through ambiguity, incidents, and competing priorities.
Working knowledge of Agile product development practices.
Technical knowledge of Onpoint, Parking Ticket Interface (PTI), PEGA, ALFA.
Recommended Prerequisites
Junior Business Systems Analyst; Business System Owner; Client Services Manager or Team Lead; IT System Lead role.
Posting Statement Interested candidates can apply at
https://daimler.taleo.net/careersection/ex/jobsearch.ftl .
EEO Statement Mercedes-Benz Financial Services is an equal opportunity employer. We support minorities, females, disabled, and veterans.
#J-18808-Ljbffr
MER0003YJ2
About Us Mercedes-Benz Financial Services is part of Mercedes-Benz Mobility AG, offering automotive financing and insurance products.
We provide an inclusive, employee‑centric environment with comprehensive benefits for all stages of life.
Job Overview Lead a portfolio of client services platforms across North America, serving as the primary SME for system performance, escalation, and requirements gathering. Oversee testing, deployment, stakeholder communication, and compliance.
Manage direct reports and support weekend releases and outages.
Responsibilities
Product Strategy & Outcomes:
Own product vision and roadmap for agent platforms, prioritize investments, balance trade‑offs across experience, regulatory, cost, and operations.
Product Execution & Delivery:
Primary product owner for assigned platforms, define requirements, backlog prioritization, release readiness, deliver enhancements in Agile, lead UAT, release planning, and change readiness.
Operational & Platform Leadership:
Ensure platform stability, performance, incident response, coordination during critical incidents, meet security/compliance/audit requirements, oversee vendor relationships.
Stakeholder & People Leadership:
Partner with Operations, Contact Center, Compliance, IT, and business stakeholders, communicate strategy, coach 1–5 direct reports, foster accountability and continuous improvement.
Qualifications
Legally authorized to work in the U.S. (relocation assistance provided).
Minimum 8 years overall work experience.
Preferred experiences:
Business–General: 5 years
Collections: 3 years
Customer Service: 5 years
Information Technology: 2 years
Remarketing: 2 years
Strategy: 5 years
Vendor Management: 2 years
Education
High School Diploma or GED required.
Bachelor’s Degree preferred (Business Administration, Computer/Information Systems).
Additional Knowledge & Skills
Strong experience with agent platforms and contact center systems.
Data‑driven decision making linking product changes to outcomes.
Excellent stakeholder management and communication skills.
Comfortable leading through ambiguity, incidents, and competing priorities.
Working knowledge of Agile product development practices.
Technical knowledge of Onpoint, Parking Ticket Interface (PTI), PEGA, ALFA.
Recommended Prerequisites
Junior Business Systems Analyst; Business System Owner; Client Services Manager or Team Lead; IT System Lead role.
Posting Statement Interested candidates can apply at
https://daimler.taleo.net/careersection/ex/jobsearch.ftl .
EEO Statement Mercedes-Benz Financial Services is an equal opportunity employer. We support minorities, females, disabled, and veterans.
#J-18808-Ljbffr