**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.**About Four Seasons Resort and Residences Los Cabos at Costa Palmas**Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in **LA RIBERA**, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.**Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:*** Hotel Site:* Instagram: #fsloscabos**About the role of the Director of Residences**The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle, People and Rental.Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution. The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the Residential entity governing agreements. Acts as the liaison between the Hotel/Resort, the Developer, and the Homeowner and fosters positive relationships between all parties.**What you will do:****Residential Operations Management*** Develop and execute the Annual Operating Plan for all Residential entities.* Oversee day‑to‑day operations for HOA common areas and private residential services.* Ensure compliance with all standard operating procedures, service standards, and property policies.* Conduct regular inspections of all exclusive and common areas; identify deficiencies and drive improvements.* Respond effectively to emergencies, ensuring safety and compliance with local regulations.* Represent the Residential area in key meetings, committees, and events across the property.**Asset Management & Engineering Oversight*** Lead preventive maintenance, safety, risk management, and ongoing maintenance programs.* Collaborate with Housekeeping and Engineering to ensure immaculate conditions across all residential areas.* Oversee deep‑cleaning cycles and specialized maintenance programs (e.g., Perfect Residence/Villa programs).* Prepare and execute long-term capital expenditure plans and reserve study strategies.* Manage physical property protection, ensuring all components of the development are well maintained.**Financial & Legal Management*** Lead the annual budgeting process and present financial plans to the Board/HOA.* Monitor monthly financial performance, including P&L, balance sheet, cash flow, and forecasts.* Control expenses in alignment with HOA and entity budgets.* Ensure timely billing, assessment collection, and compliance with delinquency policies.* Oversee capital and reserve fund expenditures, guaranteeing adherence to legal and financial guidelines.* Ensure compliance with applicable laws, governing documents, codes, and regulations.* Manage insurance requirements and claims in coordination with legal and financial teams.**HOA / Governance Leadership*** Manage and facilitate HOA and Board of Directors meetings, including annual meetings.* Maintain all HOA books, records, documentation, and formal communications.* Ensure all actions align with bylaws, declarations, rules, and other governing documents.* Educate homeowners on rules, entitlements, and responsibilities related to their ownership.**Procurement & Contract Management*** Lead all purchasing activities and procurement processes on behalf of the Residential entities.* Negotiate, implement, and monitor third-party vendor contracts, ensuring SLA and KPI fulfillment.* Maintain cost‑effective and compliant vendor relationships to support operations and maintenance.**Owner Experience & Residential Services*** Provide leadership to the Residential team to ensure exceptional owner satisfaction.* Develop, implement, and enforce residential service standards and quality benchmarks.* Build strong relationships with homeowners through proactive communication and personalized service.* Review and follow up on all owner comments, service requests, and feedback.* Maintain strong alignment with the Hotel/Resort to maximize synergies and shared service excellence.**Talent Development & People Leadership*** Lead, mentor, and motivate the Residential team with a focus on Four Seasons culture and values.* Implement training programs to ensure highly skilled and service‑focused personnel.* Conduct performance evaluations and build succession plans for key positions.* Maintain fair, equitable, and transparent people management practices.* Communicate operational priorities and updates clearly to all team members.**Residential Rental Program & Revenue Support*** Support the development and execution of the Residential Rental Program.* Participate in Revenue Management meetings to optimize occupancy and revenue opportunities.* Work with Marketing and Corporate Residential Rentals to implement the annual marketing plan.* Coordinate rental program activities that fall outside Hotel operations, such as unit maintenance or owner communication.**Stakeholder Relations*** **Developer:** Act as a strategic partner, driving operational excellence and asset value.* **Hotel Owner:** Foster strong synergies #J-18808-Ljbffr
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.**About Four Seasons Resort and Residences Los Cabos at Costa Palmas**Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in **LA RIBERA**, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.**Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:*** Hotel Site:* Instagram: #fsloscabos**About the role of the Director of Residences**The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle, People and Rental.Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution. The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the Residential entity governing agreements. Acts as the liaison between the Hotel/Resort, the Developer, and the Homeowner and fosters positive relationships between all parties.**What you will do:****Residential Operations Management*** Develop and execute the Annual Operating Plan for all Residential entities.* Oversee day‑to‑day operations for HOA common areas and private residential services.* Ensure compliance with all standard operating procedures, service standards, and property policies.* Conduct regular inspections of all exclusive and common areas; identify deficiencies and drive improvements.* Respond effectively to emergencies, ensuring safety and compliance with local regulations.* Represent the Residential area in key meetings, committees, and events across the property.**Asset Management & Engineering Oversight*** Lead preventive maintenance, safety, risk management, and ongoing maintenance programs.* Collaborate with Housekeeping and Engineering to ensure immaculate conditions across all residential areas.* Oversee deep‑cleaning cycles and specialized maintenance programs (e.g., Perfect Residence/Villa programs).* Prepare and execute long-term capital expenditure plans and reserve study strategies.* Manage physical property protection, ensuring all components of the development are well maintained.**Financial & Legal Management*** Lead the annual budgeting process and present financial plans to the Board/HOA.* Monitor monthly financial performance, including P&L, balance sheet, cash flow, and forecasts.* Control expenses in alignment with HOA and entity budgets.* Ensure timely billing, assessment collection, and compliance with delinquency policies.* Oversee capital and reserve fund expenditures, guaranteeing adherence to legal and financial guidelines.* Ensure compliance with applicable laws, governing documents, codes, and regulations.* Manage insurance requirements and claims in coordination with legal and financial teams.**HOA / Governance Leadership*** Manage and facilitate HOA and Board of Directors meetings, including annual meetings.* Maintain all HOA books, records, documentation, and formal communications.* Ensure all actions align with bylaws, declarations, rules, and other governing documents.* Educate homeowners on rules, entitlements, and responsibilities related to their ownership.**Procurement & Contract Management*** Lead all purchasing activities and procurement processes on behalf of the Residential entities.* Negotiate, implement, and monitor third-party vendor contracts, ensuring SLA and KPI fulfillment.* Maintain cost‑effective and compliant vendor relationships to support operations and maintenance.**Owner Experience & Residential Services*** Provide leadership to the Residential team to ensure exceptional owner satisfaction.* Develop, implement, and enforce residential service standards and quality benchmarks.* Build strong relationships with homeowners through proactive communication and personalized service.* Review and follow up on all owner comments, service requests, and feedback.* Maintain strong alignment with the Hotel/Resort to maximize synergies and shared service excellence.**Talent Development & People Leadership*** Lead, mentor, and motivate the Residential team with a focus on Four Seasons culture and values.* Implement training programs to ensure highly skilled and service‑focused personnel.* Conduct performance evaluations and build succession plans for key positions.* Maintain fair, equitable, and transparent people management practices.* Communicate operational priorities and updates clearly to all team members.**Residential Rental Program & Revenue Support*** Support the development and execution of the Residential Rental Program.* Participate in Revenue Management meetings to optimize occupancy and revenue opportunities.* Work with Marketing and Corporate Residential Rentals to implement the annual marketing plan.* Coordinate rental program activities that fall outside Hotel operations, such as unit maintenance or owner communication.**Stakeholder Relations*** **Developer:** Act as a strategic partner, driving operational excellence and asset value.* **Hotel Owner:** Foster strong synergies #J-18808-Ljbffr