Cloud Solutions Engineering Associate Director
Humana, Oklahoma City, Oklahoma, United States, 73116
Join us in our commitment to prioritize health and be part of a supportive community. As the Cloud Solutions Engineering Associate Director, you will lead our enterprise cloud strategy, focusing on designing, implementing, and optimizing cloud compliance, operational excellence, and cost efficiency within a diverse multi-cloud environment. This strategic role will see you collaborating closely with various teams including Application and Product teams, Cloud Engineering, FinOps, Finance, Legal, and Supply Management Services to ensure our cloud operations are secure, efficient, and scalable.
Take on a transformative role at the intersection of operations, technology, and AI innovation. By championing the evolution of our intelligent infrastructure, you will enhance system reliability, security, and compliance, enabling our business to deliver exceptional, patient-centered care.
This position also involves integrating Artificial Intelligence (AI) and Generative AI (GenAI) capabilities into our Infrastructure Operations, blending traditional IT management with next-gen, AI-driven automation and predictive analytics. You will be a crucial player in advancing our digital transformation, improving operational reliability, and ensuring compliance with key healthcare regulations such as HIPAA and PHI.
Key Responsibilities
Lead the development of a comprehensive cloud operations strategy and governance framework for our organization. Create and manage short, mid, and long-term roadmaps for Cloud Production Operations that align with enterprise and digital transformation goals. Oversee operational planning, staffing, and budget management in multi-cloud environments (Azure, GCP, AWS). Collaborate with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to Service Level Agreements. Define and implement ITIL/ITSM frameworks for various management processes to promote continuous improvement. Foster collaboration within our technology ecosystem to align cloud operations with business priorities and compliance standards. Enhance Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR). Implement automated tools and event correlation systems for proactive monitoring and operational readiness. Ensure 24/7 uptime of mission-critical systems by guiding operational teams and improving incident response capabilities. Lead MSP teams managing daily cloud operations and infrastructure support across Azure, GCP, and AWS. Partner with Engineering and DevOps teams to integrate CI/CD, automated deployment, and self-healing systems into the operations model. Maintain compliance with security, privacy, and regulatory requirements in healthcare environments. Develop and execute strategies for cloud compliance, reporting, and cost optimization. Deliver metrics and dashboards to automate financial management and operational reporting for cloud services. Collaborate with FinOps and Finance to enhance chargeback, budgeting, and forecasting capabilities. Identify processes suitable for automation and work with platform engineering teams to implement solutions. Drive initiatives aimed at continuous improvement to reduce total cost of ownership. Build and maintain strong relationships with partners and service providers to uncover operational performance and cost-saving opportunities. Lead research and deployment of AI and GenAI technologies within Infrastructure Operations. Create prototypes for AI-driven solutions to automate incident response and support operations teams. Develop an AI adoption roadmap, integrating predictive analytics into the infrastructure ecosystem. Integrate AI/ML models into monitoring platforms to facilitate proactive decision-making. Identify operational gaps through trend analysis and create documentation supporting insights. Required Qualifications
Bachelor's or Master's degree in Computer Science, Healthcare Informatics, or a related field. 10+ years of experience in infrastructure operations or engineering, with at least 2 years in a leadership role focused on AI/ML or GenAI R&D. Proven experience managing NOC or Command Center teams with an emphasis on mission-critical systems. Advanced understanding of public cloud platforms (Azure, GCP, AWS) and hybrid infrastructures. Expertise in cloud observability and incident response practices. Hands-on experience with automation and scripting tools (e.g., Terraform, Ansible, Python). Proficiency with cloud cost management tools. Strong knowledge of ITIL/ITSM principles with practical experience. Excellent analytical, organizational, and communication skills. Ability to thrive in a lean, agile, fast-paced environment while pursuing long-term strategic goals. Willingness to support off-hours operations as needed. Preferred Qualifications
Deep understanding of cloud observability concepts and the ability to implement robust monitoring systems. Strong technical business acumen for effectively managing hybrid cloud environments. Experience working independently and making decisions based on priorities and business initiatives. Passion for resource optimization and enhancing cloud efficiency. Detail-oriented with strong documentation skills and ability to manage multiple priorities. Expertise in various scripting languages such as Python, PowerShell, or JavaScript. Proven leadership capabilities in encouraging collaboration among technical and business teams. Strong written, verbal, and interpersonal communication skills, enabling influence at all organizational levels. Please note that this position may require occasional travel to our office for training or meetings. Scheduled Weekly Hours: 40 Pay Range: $156,600 - $215,400 per year (eligible for a bonus incentive plan). Humana offers competitive benefits to support the well-being of our associates, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and more. Application Deadline: 01-20-2026 Humana Inc. is dedicated to putting health first, making it easier for our customers to achieve their best health. Humana is an equal opportunity employer, committed to maintaining an inclusive workplace free from discrimination.
Lead the development of a comprehensive cloud operations strategy and governance framework for our organization. Create and manage short, mid, and long-term roadmaps for Cloud Production Operations that align with enterprise and digital transformation goals. Oversee operational planning, staffing, and budget management in multi-cloud environments (Azure, GCP, AWS). Collaborate with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to Service Level Agreements. Define and implement ITIL/ITSM frameworks for various management processes to promote continuous improvement. Foster collaboration within our technology ecosystem to align cloud operations with business priorities and compliance standards. Enhance Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR). Implement automated tools and event correlation systems for proactive monitoring and operational readiness. Ensure 24/7 uptime of mission-critical systems by guiding operational teams and improving incident response capabilities. Lead MSP teams managing daily cloud operations and infrastructure support across Azure, GCP, and AWS. Partner with Engineering and DevOps teams to integrate CI/CD, automated deployment, and self-healing systems into the operations model. Maintain compliance with security, privacy, and regulatory requirements in healthcare environments. Develop and execute strategies for cloud compliance, reporting, and cost optimization. Deliver metrics and dashboards to automate financial management and operational reporting for cloud services. Collaborate with FinOps and Finance to enhance chargeback, budgeting, and forecasting capabilities. Identify processes suitable for automation and work with platform engineering teams to implement solutions. Drive initiatives aimed at continuous improvement to reduce total cost of ownership. Build and maintain strong relationships with partners and service providers to uncover operational performance and cost-saving opportunities. Lead research and deployment of AI and GenAI technologies within Infrastructure Operations. Create prototypes for AI-driven solutions to automate incident response and support operations teams. Develop an AI adoption roadmap, integrating predictive analytics into the infrastructure ecosystem. Integrate AI/ML models into monitoring platforms to facilitate proactive decision-making. Identify operational gaps through trend analysis and create documentation supporting insights. Required Qualifications
Bachelor's or Master's degree in Computer Science, Healthcare Informatics, or a related field. 10+ years of experience in infrastructure operations or engineering, with at least 2 years in a leadership role focused on AI/ML or GenAI R&D. Proven experience managing NOC or Command Center teams with an emphasis on mission-critical systems. Advanced understanding of public cloud platforms (Azure, GCP, AWS) and hybrid infrastructures. Expertise in cloud observability and incident response practices. Hands-on experience with automation and scripting tools (e.g., Terraform, Ansible, Python). Proficiency with cloud cost management tools. Strong knowledge of ITIL/ITSM principles with practical experience. Excellent analytical, organizational, and communication skills. Ability to thrive in a lean, agile, fast-paced environment while pursuing long-term strategic goals. Willingness to support off-hours operations as needed. Preferred Qualifications
Deep understanding of cloud observability concepts and the ability to implement robust monitoring systems. Strong technical business acumen for effectively managing hybrid cloud environments. Experience working independently and making decisions based on priorities and business initiatives. Passion for resource optimization and enhancing cloud efficiency. Detail-oriented with strong documentation skills and ability to manage multiple priorities. Expertise in various scripting languages such as Python, PowerShell, or JavaScript. Proven leadership capabilities in encouraging collaboration among technical and business teams. Strong written, verbal, and interpersonal communication skills, enabling influence at all organizational levels. Please note that this position may require occasional travel to our office for training or meetings. Scheduled Weekly Hours: 40 Pay Range: $156,600 - $215,400 per year (eligible for a bonus incentive plan). Humana offers competitive benefits to support the well-being of our associates, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and more. Application Deadline: 01-20-2026 Humana Inc. is dedicated to putting health first, making it easier for our customers to achieve their best health. Humana is an equal opportunity employer, committed to maintaining an inclusive workplace free from discrimination.