Senior Product Designer, Member Growth
Spring Health, San Francisco, California, United States, 94199
Overview
Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing barriers that prevent people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, delivering care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our platform, we’ve generated a
net positive ROI
for employers and are the only company in our category to earn
external validation
of net savings for customers. Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. Please note that this is a
hybrid role based in San Francisco , with an expectation to be in office 2-3 days a week. Our San Francisco office is located at 2 Embarcadero Ctr. What you’ll be doing
Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives. Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them. Design solutions that test hypotheses and gain signals for further improvements. Ship high quality work that improves the member’s experience with their benefit whatever their goals may be. Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. Help everyone across the organization understand design decisions and progress through high quality documentation and guidance. Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health. What success looks like in this role
Impact on product and business metrics:
Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel. Impact on design metrics:
Maintain or increase the Member Experience’s high system usability scale (SUS). Balance impact and velocity:
Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning. What we expect from you
At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design. Portfolio of work that demonstrates experience in a growth design role and impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization). Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success. Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems. Team-player mindset: what’s good for the team is good for individuals. Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines. Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions. You’re comfortable taking big swings and embracing failure knowing it\'s a natural part of a growth mindset. Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems. Excellence in: product design, interaction design, information architecture, and UX writing. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work. Expertise with Figma and prototyping. Love for design: you’re not satisfied with the status quo and always think of ways to improve. Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values. What success looks like in benefits
Benefits provided by Spring Health
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. Parental leave after 6 months tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, tailored to your needs and goals. Fertility care support through Carrot, plus $4,000 reimbursement for related expenses. Access to Wellhub for fitness, mindfulness, nutrition, and sleep in one subscription. Access to BrightHorizons for sponsored child care, back-up care, and elder care. Up to $1,000 Professional Development Reimbursement per year. $200 per year donation matching to support your causes. EEO statement : Spring Health is proud to be an equal opportunity employer. We do not discriminate on the basis of protected characteristics. We also provide reasonable accommodations for qualified individuals with disabilities. If you need an accommodation, please let us know. About eligibility and environment : This is a hybrid San Francisco role; visa sponsorship questions and self-identification are addressed in our standard processes. For more information about voluntary self-identification and disability information, see our Equal Employment Opportunity policy and related notices within the job posting.
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Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing barriers that prevent people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, delivering care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our platform, we’ve generated a
net positive ROI
for employers and are the only company in our category to earn
external validation
of net savings for customers. Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. Please note that this is a
hybrid role based in San Francisco , with an expectation to be in office 2-3 days a week. Our San Francisco office is located at 2 Embarcadero Ctr. What you’ll be doing
Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives. Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them. Design solutions that test hypotheses and gain signals for further improvements. Ship high quality work that improves the member’s experience with their benefit whatever their goals may be. Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. Help everyone across the organization understand design decisions and progress through high quality documentation and guidance. Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health. What success looks like in this role
Impact on product and business metrics:
Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel. Impact on design metrics:
Maintain or increase the Member Experience’s high system usability scale (SUS). Balance impact and velocity:
Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning. What we expect from you
At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design. Portfolio of work that demonstrates experience in a growth design role and impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization). Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success. Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems. Team-player mindset: what’s good for the team is good for individuals. Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines. Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions. You’re comfortable taking big swings and embracing failure knowing it\'s a natural part of a growth mindset. Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems. Excellence in: product design, interaction design, information architecture, and UX writing. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work. Expertise with Figma and prototyping. Love for design: you’re not satisfied with the status quo and always think of ways to improve. Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values. What success looks like in benefits
Benefits provided by Spring Health
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. Parental leave after 6 months tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, tailored to your needs and goals. Fertility care support through Carrot, plus $4,000 reimbursement for related expenses. Access to Wellhub for fitness, mindfulness, nutrition, and sleep in one subscription. Access to BrightHorizons for sponsored child care, back-up care, and elder care. Up to $1,000 Professional Development Reimbursement per year. $200 per year donation matching to support your causes. EEO statement : Spring Health is proud to be an equal opportunity employer. We do not discriminate on the basis of protected characteristics. We also provide reasonable accommodations for qualified individuals with disabilities. If you need an accommodation, please let us know. About eligibility and environment : This is a hybrid San Francisco role; visa sponsorship questions and self-identification are addressed in our standard processes. For more information about voluntary self-identification and disability information, see our Equal Employment Opportunity policy and related notices within the job posting.
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