Strategic Key Account Manager - (Remote)
NovaSource Power Services, Houston, Texas, United States, 77246
Position Overview
We are seeking a highly motivated and experienced Strategic Key Account Manager to manage and nurture relationships with our top strategic accounts. This role is pivotal to our growth, serving as a trusted partner who leverages deep technical expertise to support our most critical customers, optimize their operations, and consistently exceed expectations. The ideal candidate will possess a strong understanding of our operations, commercial processes, and technical aspects of our solutions, combined with excellent communication, collaboration, and relationship-building skills. In addition, this role requires strong project management capabilities to plan, coordinate, and execute strategic initiatives and account programs that drive customer success and business growth.
Key Responsibilities
Serve as the primary point of contact for assigned strategic accounts, ensuring consistent, high-quality communication and support.
Develop a deep understanding of each account’s business objectives, operational needs, and strategic goals.
Collaborate with internal teams including operations, commercial, and technical departments to ensure seamless service delivery.
Lead and manage strategic account projects, including planning timelines, coordinating cross-functional resources, tracking milestones, and ensuring successful execution.
Identify opportunities to expand account engagement, provide tailored solutions, and drive customer satisfaction.
Monitor account performance metrics, track progress against KPIs, and proactively address any issues or challenges.
Prepare and present regular business reviews and strategic recommendations to customers and internal leadership.
Act as the advocate for the customer internally, ensuring their needs are represented in company decisions and processes.
Build long-term relationships with key stakeholders to enhance loyalty and trust.
Develop and maintain project plans for major initiatives, including risk assessment, resource allocation, and reporting on progress to both internal leadership and customers.
Drive continuous improvement by documenting lessons learned from account initiatives and applying best practices to future projects.
Required Skills And Qualifications
Bachelor’s degree in Business, Engineering, or a related field; MBA or equivalent experience preferred.
Proven experience in account management, customer success, or sales within a B2B environment.
Strong understanding of business operations, commercial practices, and technical concepts related to the company’s offerings.
Excellent communication, presentation, and interpersonal skills.
Demonstrated ability to collaborate across multiple functions and influence stakeholders at all levels.
Strategic thinking with the ability to analyze data, identify trends, and make informed recommendations.
Strong problem-solving skills and a proactive approach to challenges.
Proven project management skills, including planning, execution, and tracking of multi-stakeholder initiatives.
Preferred Attributes
Experience managing high-value or strategic accounts.
Technical aptitude with the ability to understand complex products or services.
Track record of delivering exceptional customer experiences and building long-term partnerships.
Experience using project management tools (e.g., MS Project, Asana, Jira) to manage initiatives and coordinate teams.
Ability to manage multiple concurrent projects while maintaining attention to detail and meeting deadlines.
Why Join Us
Opportunity to manage and grow relationships with our most critical accounts.
Work in a collaborative, fast-paced environment with exposure to multiple facets of the business.
Be part of a company committed to excellence, innovation, and customer satisfaction.
Take ownership of strategic account initiatives and make a tangible impact through structured project management and execution.
Office Physical Requirements All positions, when in our offices, require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all such personnel must be able to communicate face-to-face and on the phone with or without reasonable accommodation. NovaSource is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required, in compliance with all federal laws and the state in which the candidate resides.
US: Diversity Statement – Equal Employment Opportunity It is NovaSource’s policy to provide equal employment opportunities to all applicants and employees. NovaSource disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state or federal laws.
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Key Responsibilities
Serve as the primary point of contact for assigned strategic accounts, ensuring consistent, high-quality communication and support.
Develop a deep understanding of each account’s business objectives, operational needs, and strategic goals.
Collaborate with internal teams including operations, commercial, and technical departments to ensure seamless service delivery.
Lead and manage strategic account projects, including planning timelines, coordinating cross-functional resources, tracking milestones, and ensuring successful execution.
Identify opportunities to expand account engagement, provide tailored solutions, and drive customer satisfaction.
Monitor account performance metrics, track progress against KPIs, and proactively address any issues or challenges.
Prepare and present regular business reviews and strategic recommendations to customers and internal leadership.
Act as the advocate for the customer internally, ensuring their needs are represented in company decisions and processes.
Build long-term relationships with key stakeholders to enhance loyalty and trust.
Develop and maintain project plans for major initiatives, including risk assessment, resource allocation, and reporting on progress to both internal leadership and customers.
Drive continuous improvement by documenting lessons learned from account initiatives and applying best practices to future projects.
Required Skills And Qualifications
Bachelor’s degree in Business, Engineering, or a related field; MBA or equivalent experience preferred.
Proven experience in account management, customer success, or sales within a B2B environment.
Strong understanding of business operations, commercial practices, and technical concepts related to the company’s offerings.
Excellent communication, presentation, and interpersonal skills.
Demonstrated ability to collaborate across multiple functions and influence stakeholders at all levels.
Strategic thinking with the ability to analyze data, identify trends, and make informed recommendations.
Strong problem-solving skills and a proactive approach to challenges.
Proven project management skills, including planning, execution, and tracking of multi-stakeholder initiatives.
Preferred Attributes
Experience managing high-value or strategic accounts.
Technical aptitude with the ability to understand complex products or services.
Track record of delivering exceptional customer experiences and building long-term partnerships.
Experience using project management tools (e.g., MS Project, Asana, Jira) to manage initiatives and coordinate teams.
Ability to manage multiple concurrent projects while maintaining attention to detail and meeting deadlines.
Why Join Us
Opportunity to manage and grow relationships with our most critical accounts.
Work in a collaborative, fast-paced environment with exposure to multiple facets of the business.
Be part of a company committed to excellence, innovation, and customer satisfaction.
Take ownership of strategic account initiatives and make a tangible impact through structured project management and execution.
Office Physical Requirements All positions, when in our offices, require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all such personnel must be able to communicate face-to-face and on the phone with or without reasonable accommodation. NovaSource is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required, in compliance with all federal laws and the state in which the candidate resides.
US: Diversity Statement – Equal Employment Opportunity It is NovaSource’s policy to provide equal employment opportunities to all applicants and employees. NovaSource disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state or federal laws.
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